topic Re: add on in Get Support

add on

vineeta69_ — Wed, 05 Jan 2022 20:44:09 GMT

I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time

Re: add on

popping — Tue, 13 Oct 2020 21:45:20 GMT

@vineeta69_ wrote:
I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time

Buying add-on is a 2 step process.

1. Add money to your account

2. Purchase your add-on using fund in your account.

What is the amount of your available fund in your account?

If it is the amount you added earlier, do the second step to purchase your add-on.

Re: add on

JoyLuck — Tue, 13 Oct 2020 21:44:21 GMT

@vineeta69_ wrote:
I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time

Buying an add on is a 2 step process. You added the funds and now you must go back in to purchase the add on.

Re: add on

Triguy — Tue, 13 Oct 2020 21:44:32 GMT

Purchasing add-ons is a two step process. You also need to add it to your account.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: add on

computergeek541 — Wed, 14 Oct 2020 00:55:28 GMT

@vineeta69_ wrote:
I purchase my add on oct 6 and my time expire 8 but I add my time before the date and did not add the time

Which add-on did you buy? Except for the roaming add-ons, they don't expire until used up.

Re: add on

Helpershelper — Tue, 13 Oct 2020 22:48:16 GMT

@vineeta69_

I can understand your frustration with this. With addons they only expire when you use them up. If you used it up, you would have to buy another one.

Re: add on

gpixel — Tue, 13 Oct 2020 23:20:03 GMT

@vineeta69_ public mobile isn't pay as you go. add-ons are only an extension of the base plan. you still need to purchase the plan every 30 days. you can't just purchase an add-on to keep your services active