topic calls not connecting in Get Support

calls not connecting

Buzzard — Wed, 05 Jan 2022 20:43:54 GMT

Can anybody give me so me info on why my calls do not connect at a certain location.

When I go to my campsite (Parkland beach Alberta) I have full bars on my phone and when I make a call it says dialing but you hear no ringing and the calls never get answered. We have a brand new tower only 200 yds away and have had people inside my RV phone out and receive incoming calls but I am unable to do so.

Re: calls not connecting

gpixel — Tue, 01 Sep 2020 01:33:31 GMT

@Buzzard change your preferred network to 3g(wcdma,HSPA) to find out what your real signal quality is showing. after that try resetting your network settings

Re: calls not connecting

gblackma — Tue, 01 Sep 2020 01:34:26 GMT

@Buzzard can you receive calls when there? And have you tried restarting your phone when you can't make a call? Turn it off, wait 30 seconds and restart it. Stay safe.

Re: calls not connecting

Buzzard — Tue, 01 Sep 2020 01:46:05 GMT

I don't receive calls whilst there but i do get texts

Re: calls not connecting

Buzzard — Tue, 01 Sep 2020 01:48:49 GMT

I will try that when I go up friday, its annoying as I walk to the marina then I can phone out and receive calls but I think then I am picking up a different tower

Re: calls not connecting

Buzzard — Tue, 08 Sep 2020 13:20:36 GMT

Changed my settings to Wcdma as you said it seems that I am not getting a signal from the new tower or there is 2 many trees in the way. Even close to the new tower i only get 1 bar with the amount of trees so just going to have to live with it.

Re: calls not connecting

Buzzard — Tue, 08 Sep 2020 13:22:28 GMT

Tried that bot didn't help I think its the number of trees thats affecting my signal

Re: calls not connecting

Dunkman — Tue, 08 Sep 2020 13:37:55 GMT

@Buzzard

Do other people in the same area with Telus/Koodo/PM have the same issue as yourself? In some more remote areas, sometimes different mobile companies reception is better.

Also, is your phone a bit older? Which model? Sometimes the phone itself can be an issue if it does not have all the bands necessary for PM service.

Re: calls not connecting

mh1983 — Tue, 08 Sep 2020 16:03:49 GMT

What kind of phone do you have? Do you have a thick case on your phone? Sometimes a case can reduce signal so try taking it off if you haven't. And unfortunately, some places are just spottier than others.

Re: calls not connecting

Buzzard — Tue, 08 Sep 2020 16:29:17 GMT

Its a samsung J3 prime 2016 and yes it does have a thick leather case

Re: calls not connecting

Buzzard — Tue, 08 Sep 2020 16:34:51 GMT

Its a Samsung J3 2016 This morning I went to within 200 yds of the tower and in direct line of sight of the tower and only got 3 bars . then when I went behind some trees still at the same distance away it dropped to 1 bar and as I got further away clear of the trees the signal went up again . So I'm thinking the trees are my problem

Re: calls not connecting

computergeek541 — Tue, 08 Sep 2020 21:43:01 GMT

@Buzzard wrote:
Its a Samsung J3 2016 This morning I went to within 200 yds of the tower and in direct line of sight of the tower and only got 3 bars . then when I went behind some trees still at the same distance away it dropped to 1 bar and as I got further away clear of the trees the signal went up again . So I'm thinking the trees are my problem

The fact that you went down to 1 bar isn't itself an issue. If you're phone is on 1900MHz and only showing 1 bar, that doesn't mean that you could get a much stronger reading if your phone swtiched to 850MHz.

I do agree that it sounds as if signal is weak in your area, based on what you're saying that in specific places, phone calls aren't possible.

Re: calls not connecting

Buzzard — Wed, 09 Sep 2020 00:53:21 GMT

Just had a friend here who uses Koodo and there having the same connection problems. So it does seem I'm in a poor reception area, I was hoping the new tower would help but it seems its dependent on where you are in the park.