topic Re: Not registered on nerwork error in Get Support

Not registered on nerwork error

Leslie13 — Wed, 05 Jan 2022 20:43:48 GMT

Re: Not registered on nerwork error

kb_mv — Mon, 31 Aug 2020 19:40:26 GMT

@Leslie13 Are you new? Is your phone unlocked? Can you try the Sim in another phone? Are you porting a number in?

Re: Not registered on nerwork error

Leslie13 — Mon, 31 Aug 2020 19:40:30 GMT

Re: Not registered on nerwork error

gblackma — Mon, 31 Aug 2020 19:40:34 GMT

@Leslie13 what's the make and model of your phone? Thanks. Stay safe.

Re: Not registered on nerwork error

Leslie13 — Mon, 31 Aug 2020 19:42:08 GMT

Sim card work on other phone

Re: Not registered on nerwork error

brettster99 — Mon, 31 Aug 2020 19:42:18 GMT

Have you tried resetting the phone? Have you changed APN settings?

We kinda need a little more information to help you out

Re: Not registered on nerwork error

Leslie13 — Mon, 31 Aug 2020 19:44:51 GMT

Samsung A

Re: Not registered on nerwork error

gblackma — Mon, 31 Aug 2020 19:49:03 GMT

@Leslie13 Try a network reset and restart your phone if it doesn't automatically do so. Stay safe.

Re: Not registered on nerwork error

Leslie13 — Mon, 31 Aug 2020 19:47:11 GMT

I did not make any reset nor changed APN

Re: Not registered on nerwork error

Leslie13 — Mon, 31 Aug 2020 19:49:13 GMT

Phone is samsung A series

Re: Not registered on nerwork error

gblackma — Mon, 31 Aug 2020 19:52:46 GMT

@Leslie13 to reset your network settings

Procedure

Open the Settings app
Tap General Management
Tap Reset
Tap Reset Network Settings
Tap Reset Settings

Note: If prompted, enter your PIN, password or pattern

Tap Reset Settings one more time to confirm

Restart your phone if it doesn't automatically do so. Stay safe

Re: Not registered on nerwork error

geopublic — Mon, 31 Aug 2020 19:57:16 GMT

@Leslie13 Where did you purchase that phone? Was it a retail location or a person? Is your phone blacklisted?

Re: Not registered on nerwork error

computergeek541 — Mon, 31 Aug 2020 21:12:58 GMT

@Leslie13 @brettster99

APN settings are unrelated to network registration. Those settings could be blank and network registration would still work to compatible networks with an active service. APN settings only enable the use of cellular data.

Re: Not registered on nerwork error

Daps — Mon, 31 Aug 2020 21:21:33 GMT

@Leslie13 It does sound as if your phone may be blacklisted.

You can verify here: https://www.devicecheck.ca/check-status-device-canada/