topic Re: change plan in Get Support

change plan

yemin88 — Tue, 04 Jan 2022 18:30:15 GMT

Hi Guys,

I want to switch my 120$/3months plan to the 30-day pass ( I just want to be able to receive call) so I topped up 10$ in my account.
My transaction show up in transaction history but not on my balance, therefore I cannot change my plan. This is very annoying because I cannot receive any call and I'm job hunting at the moment.
@Shazia_K @Mary_M

Thanks

Re: change plan

NDesai — Mon, 13 Feb 2017 00:29:37 GMT

Sorry to hear that your account didn't add funds.

Send private message to one of the mod and they will take look into your account.

FYI, you must have a talk in your plan to send and receive calls.

Re: change plan

zhadj030 — Mon, 13 Feb 2017 00:58:10 GMT

As mentionned above contact a mod.
Also note that you need to select one option with the 30 day pass; you won't have a plan just with the 10 $. Meaning the cheapest plan with 30 days period with talking is 27 +tax Which includes provincial calls

Re: change plan

Mass_Deduction — Mon, 13 Feb 2017 01:17:36 GMT

Since you've just done it, give it at least 48 hours. Often the problem is the system updating your account, rather than it accepting or processing the payment. A lot of the time, simply waiting 48 hours is the fix.

Re: change plan

yemin88 — Mon, 13 Feb 2017 15:27:25 GMT

If I have the 30 day pass + 1gb data will I be able to receive call ?

Re: change plan

Mass_Deduction — Mon, 13 Feb 2017 15:30:44 GMT

No. You can only make and receive calls if you also sign up for a calling plan, or purchase a calling booster.

Re: change plan

Saray_O — Mon, 13 Feb 2017 15:41:30 GMT

Hi @yemin88,

I'm sorry you've been unable to change your plan! I can see that you have the $120 plan and your account is suspended. You currently have a balance of $42. Our cheapest 30-day plan with call feature is $27 and it includes Provincial calls and no texts. If you want to review the rest of our plans, click here, and if you want me to change your plan for you, send me a private message with the plan that you want 😛

Re: change plan

yemin88 — Mon, 13 Feb 2017 15:45:15 GMT

Just pmed you