topic Re: Payment System Not Secure - CRTC May Need To Intervene in Get Support

Payment System Not Secure - CRTC May Need To Intervene

donaldblair — Wed, 05 Jan 2022 20:43:41 GMT

The payment system employed by Public Mobile does not work. It is insecure, and data has been compromised.

Ive already raised this to PM but Telus doesn't seem to care, so I've today filed an official complaint against Telus/PM with the CRTC.

A phone company that operates online should probably be using a website.

Re: Payment System Not Secure - CRTC May Need To Intervene

BeachNBeer — Mon, 31 Aug 2020 16:34:05 GMT

Hmm care to explain? Did you contact the moderators they are the ones that work for Public Mobile.

You can open a ticket bottom right via the question mark through the chat bot or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM does have a website

https://selfserve.publicmobile.ca/

Re: Payment System Not Secure - CRTC May Need To Intervene

gwhitema — Mon, 31 Aug 2020 16:35:15 GMT

@donaldblair Telus wouldn't care. Telus is not Public Mobile.

Whats wrong with the payment system ?

"A phone company that operates online should probably be using a website."

What ? Public Mobile has a website.

What are you taking about ? Can you explain ?

Re: Payment System Not Secure - CRTC May Need To Intervene

gblackma — Mon, 31 Aug 2020 16:41:08 GMT

@donaldblair you can pay with vouchers, American express, Visa and MasterCard credit cards and Mastercard debit and Visa debit. You can use autopay, pay through 611 from your phone or within tpyour self service account. Where's the problem with the system? Thanks.

Re: Payment System Not Secure - CRTC May Need To Intervene

Daps — Mon, 31 Aug 2020 16:55:47 GMT

@donaldblair Details of the issue do not need to shared on a public forum for all to see.

You have taken the right steps to follow up on your issue. Make sure to document your follow-up with public mobile moderators.

Re: Payment System Not Secure - CRTC May Need To Intervene

kb_mv — Mon, 31 Aug 2020 16:57:59 GMT

@donaldblair wrote:
The payment system employed by Public Mobile does not work. It is insecure, and data has been compromised.

A phone company that operates online should probably be using a website.

@donaldblair Insecure and data has been compromised? Care to elaborate? Maybe explain whose data and/or what data has been compromised?

As for the website, um.... you are on their website. Not sure what your complaint is here. Again, can you provide a few specifics? Thanks.

Re: Payment System Not Secure - CRTC May Need To Intervene

brettster99 — Mon, 31 Aug 2020 17:48:39 GMT

I honestly highly doubt that. As others have said it does have a website. You can pay in many different ways and you don’t even haft to give payment info (IE buying a voucher with cash and using that though phone payment) to apply.