topic Re: SIM card in Get Support

SIM card

Kippeddy66 — Wed, 05 Jan 2022 20:43:40 GMT

Re: SIM card

JoyLuck — Mon, 12 Oct 2020 22:03:48 GMT

@Kippeddy66 wrote:
Sign up for public mobile, today it is telling me SIM card number is not correct, this isn't so, what do I have to do.

Try using the live online chat for activations.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: SIM card

Jb456 — Mon, 12 Oct 2020 22:03:29 GMT

Do you mean it says invalid? Did you try activating and hit the back button or anything?

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: SIM card

gpixel — Mon, 12 Oct 2020 22:03:36 GMT

@Kippeddy66 open a new tab in private or incognito mode

Re: SIM card

geopublic — Mon, 12 Oct 2020 22:51:34 GMT

@Kippeddy66 If the card wasn't previously activated just wait for an hour for the current session lock to clear out and try again the activation.

Activation-Can't receive calls.

computergeek541 — Tue, 13 Oct 2020 00:28:36 GMT