topic Re: Charged 4 GB Data in Get Support

Charged 4 GB Data

peacock75 — Wed, 05 Jan 2022 20:43:38 GMT

This morning my phone went into "Not in Service" and additionally, I was charged $70 for an extra addition of 4 GB. My account has been hacked somehow and I need help cancelling the purchase of the 4 GB of data please!

Re: Charged 4 GB Data

hairbag1 — Mon, 31 Aug 2020 16:01:04 GMT

@peacock75 wrote:
This morning my phone went into "Not in Service" and additionally, I was charged $70 for an extra addition of 4 GB. My account has been hacked somehow and I need help cancelling the purchase of the 4 GB of data please!

Top of this page, click Get Help / Talk to Simon to start process of moderator assistance. Watch the envelope icon on top right side of page when they respond.

Alternative....https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Charged 4 GB Data

Triguy — Mon, 31 Aug 2020 16:01:00 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Charged 4 GB Data

gblackma — Mon, 31 Aug 2020 16:04:08 GMT

@peacock75 Log into your place your phone on lost/ stolen .

Then choose the change sim option and compare the last 4 digits to the sim card in your phone. The Sims should match.

If they dont match then change your pasword, security question and answer. Change email, bank, credit card passwords that may be at risk. Contact the relevant places.

Re: Charged 4 GB Data

peacock75 — Mon, 31 Aug 2020 16:07:13 GMT

I tried talking to SIMon the chat robot and it led me to this community page... is there any way for me to get help from an associate?? I need help cancelling the additional charges and reactivating my phone SIM.

Re: Charged 4 GB Data

Anonymous — Mon, 31 Aug 2020 16:10:32 GMT

@peacock75 wrote:
I tried talking to SIMon the chat robot and it led me to this community page... is there any way for me to get help from an associate?? I need help cancelling the additional charges and reactivating my phone SIM.

You need to minimize external collateral damage. If you can log in here then do as gblackma suggested above to halt actions here.

Then you need to deal with your financial matters to make sure you're not being cleaned out.

Then come back and sort out the phone account.

Re: Charged 4 GB Data

gblackma — Mon, 31 Aug 2020 16:10:47 GMT

@peacock75

send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Charged 4 GB Data

xraykngiht — Mon, 31 Aug 2020 18:33:06 GMT

That sucks!!!

i'm new to PM, does this happen to a lot of people

Re: Charged 4 GB Data

gpixel — Tue, 01 Sep 2020 00:47:14 GMT

@xraykngiht it does, so take care of your identity.