topic Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call History' ? in Get Support

Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call History' ?

balaca — Wed, 05 Jan 2022 20:43:03 GMT

For a India call lasting 1:48 minutes ( as seen in 'Call History' in Mi phone), 'Usage History' on PM self-serve site shows 3:01 minutes.

Is there any other 'buffer seconds' I should keep in mind when making International Call with the Add-On (750 min India + Pak)?

Re: Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call Histor

Triguy — Mon, 12 Oct 2020 15:48:47 GMT

Voice airtime is calculated, for both incoming and outgoing calls, from the time the call is initiated to the time it is disconnected, including the time used to route the call through the network and any ring time. The airtime for each voice call is rounded up to the nearest minute.

Re: Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call Histor

esjliv — Mon, 12 Oct 2020 15:49:26 GMT

Hello @balaca ,

Would the extra time be the time as soon as you finished calling the number, and including ringing time?

Re: Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call Histor

Dunkman — Mon, 12 Oct 2020 16:11:31 GMT

@balaca

Here is the help article on how call time is calculated:

https://www.publicmobile.ca/en/on/get-help/articles/limited-talk-and-text-plans

Re: Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call Histor

kselmak — Mon, 12 Oct 2020 16:13:50 GMT

@balaca

The tube starts ticking when call button is pressed, that includes ringing and any type of transfers

Re: Int'l AddOn: Is the usage shown in PM's 'Usage History' consistent with the phone's 'Call Histor

balaca — Wed, 21 Oct 2020 21:57:49 GMT

Thank you all !