topic Re: iPhone X Notifications in Get Support

iPhone X Notifications

blizzars — Wed, 05 Jan 2022 20:43:01 GMT

Hey there

I recently switched to Public and now my notifications on my phone do not work. This includes email through the GMail app, WhatsApp messages, Snapchat, Instagram, etc. Through testing I concluded that for whatsapp that the messages do not get delivered until I open the app, meaning it's not refreshing in the background?

Just wondering if maybe there are some settings I need to change once I switched to Public... Phone specs listed below:

Phone: iPhone X

Carrier: Was on Telus, now on Public

iOS:14.0.1

Re: iPhone X Notifications

Triguy — Mon, 12 Oct 2020 15:33:47 GMT

Check your notification settings.

https://support.apple.com/en-ca/guide/iphone/iph7c3d96bab/ios

Re: iPhone X Notifications

LurganIeUk — Mon, 12 Oct 2020 15:34:16 GMT

If iPhone notifications are not working, you may have turned Always Show Previews off in the Settings app. Notification previews are the little alerts from apps that appear on your iPhone's display. Open up the Settings app and tap Notifications -> Show Previews. Make sure there's a check mark next to Always

Re: iPhone X Notifications

blizzars — Mon, 12 Oct 2020 15:38:41 GMT

None of the suggestions seem to work. When I was on another carrier the notifications were working and none of the hardware settings were changed, just the carrier.

Re: iPhone X Notifications

LurganIeUk — Mon, 12 Oct 2020 15:41:00 GMT

Reboot phone.

Basically you changed from Telus to Telus....that is unlikely the problem.

Re: iPhone X Notifications

esjliv — Mon, 12 Oct 2020 15:43:56 GMT

Hi @blizzars ,

Telus is Public Mobile's parent company, so not sure how changing to PM would change your notification settings.

Did you do a network reset, by any chance? This may have reset your app settings. Usually the notifications are app specific (you can turn them on or off for each app).

Re: iPhone X Notifications

blizzars — Mon, 12 Oct 2020 15:57:19 GMT

@LurganIeUk @esjliv that would make sense then. I have rebooted and ensured all my notification settings are set, background app refresh is set correctly. Might be an apple iOS issue, gonna see if I can reset and restore from a backup to fix the issue.

Re: iPhone X Notifications

gpixel — Mon, 12 Oct 2020 17:19:53 GMT

@blizzars try resetting your network settings

1. From the home screen navigate to Settings>General>Reset
2. Tap Reset Network Settings
If prompted enter your passcode
3. Tap Reset Network Settings
4. Restart your phone

also try reseating the sim card

i think the previous Telus settings on the phone may be conflicting with the pm sim card

Re: iPhone X Notifications

blizzars — Wed, 21 Oct 2020 21:42:06 GMT

Thanks for the suggestions, I ended up backing up the phone, restoring to factory and restoring the phone using the back up. Seems like it's not a carrier issue.

[Network reset might have worked but restore did ........ Luddite]

Re: iPhone X Notifications

RosieR — Tue, 13 Oct 2020 05:31:30 GMT

@blizzars wrote:
Thanks for the suggestions, I ended up backing up the phone, restoring to factory and restoring the phone using the back up. Seems like it's not a carrier issue.

Hi @blizzars thanks so much for letting us know and nice to hear that your problem is resolved.

Welcome to Public Mobile and the Community!

Re: iPhone X Notifications

LurganIeUk — Tue, 13 Oct 2020 14:13:38 GMT

@RosieR wrote:
@blizzars wrote:
Thanks for the suggestions, I ended up backing up the phone, restoring to factory and restoring the phone using the back up. Seems like it's not a carrier issue.
Hi @blizzars thanks so much for letting us know and nice to hear that your problem is resolved.

Welcome to Public Mobile and the Community!

Not really @blizzars did not really confirm it was fixed but did say with was not a carrier issue.

Re: iPhone X Notifications

blizzars — Tue, 13 Oct 2020 14:18:08 GMT

Oh sorry, @LurganIeUk yes it has been resolved. A PITA to reset your phone but it did work, I’m thinking just reinstalling the apps may have done the trick too.