topic Re: Data not working in Get Support

Data not working

Ndi67 — Wed, 05 Jan 2022 20:42:34 GMT

I have the $45 plan . My data has worked fine till today . My data is on but its not registering, i cant make calls even though i have service . I have reset my phone removed sim redid Apn . Not sure what else to do

Re: Data not working

BeachNBeer — Sun, 30 Aug 2020 02:44:07 GMT

APN has nothing to do with making calls. So it sounds like you have two issues going on.

Can you do anything on your phone?

When you log into your account what does the status say? Active or suspended?

While in your account scroll down to my data and add-on section. Does anything show?

Re: Data not working

Anonymous — Sun, 30 Aug 2020 02:43:22 GMT

@Ndi67 wrote:
I have the $45 plan . My data has worked fine till today . My data is on but its not registering, i cant make calls even though i have service . I have reset my phone removed sim redid Apn . Not sure what else to do

Check your self-serve for whether the account is active. While there check to see if you have data left. Maybe you've used it all. While there check your SIM # in the self-serve against the actual number on the physical SIM card.

Re: Data not working

Ndi67 — Sun, 30 Aug 2020 02:56:51 GMT

I just checked call settings and it says Network or Sim card error ??

Re: Data not working

Ndi67 — Sun, 30 Aug 2020 03:00:41 GMT

My data just started working . I can not figure this out .

Plan active

Data usage 72.387/5128mb

Re: Data not working

BeachNBeer — Sun, 30 Aug 2020 03:04:48 GMT

@Ndi67 try your calls and see if they work now. Maybe there was a network down or system issue in your area.

Re: Data not working

Ndi67 — Sun, 30 Aug 2020 03:06:14 GMT

Ill try again in the morning . Thank you both for your help

Re: Data not working

hana_rashid — Sun, 30 Aug 2020 03:57:56 GMT

My data was not working for the longest time, try and update your phone as well if you have an iPhone, that was the only thing that worked for me after talking to a moderator for quite some time 🙂

Re: Data not working

gpixel — Sun, 30 Aug 2020 06:24:51 GMT

@Ndi67 was your renewal date the 29th? if you're on auto-pay with no "available funds" in your account that might of been the cause you were experiencing.

Re: Data not working

lmeilleur — Sun, 30 Aug 2020 19:27:33 GMT

Any luck in getting your data to work. If not, restart the phone, I find that works sometimes. Good luck.