topic Re: How update auto/pay card info. in Get Support

How update auto/pay card info.

BEER — Wed, 05 Jan 2022 20:42:04 GMT

Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info. There must be a way to update payment info without having to contact a moderator.

UPDATE ---- Found the solution - the "manage card" is under "make a payment.

Oh well should have had a third cup of coffee - ha ha

Re: How update auto/pay card info.

gblackma — Sat, 29 Aug 2020 15:42:41 GMT

@BEER Log out of your self service account, shut down your browser, clear your browser history, go to private/ incognito mode and try again to change your credit card. If you have problems making the change. When entering your debit/ credit card information:
1. Enter the credit card address exactly as it appears on your statement ( capitalize all if necessary ).
2. Leave the apartment field blank, if applicable enter your apt in the street address field ie xxx - street address.
3. Enter your postal code without spaces ( if there is a space on the credit card statement then enter the first 5 digits only with the space).

Re: How update auto/pay card info.

popping — Sat, 29 Aug 2020 15:42:42 GMT

@BEER wrote:
Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info. There must be a way to update payment info without having to contact a moderator.

1. Select pament tab

2. Select Manage my card link at the payment page

3. Remove the old card and add a new card.

Re: How update auto/pay card info.

BEER — Sat, 29 Aug 2020 15:54:19 GMT

@popping wrote:
@BEER wrote:
Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info. There must be a way to update payment info without having to contact a moderator.
1. Select pament tab
2. Select Manage my card link at the payment page
3. Remove the old card and add a new card.

No such option -- only option is "remove auto pay" - that I have tried but as mentioned, when I reactivate auto pay it just goes to my initial credit card.

Re: How update auto/pay card info.

BEER — Sat, 29 Aug 2020 15:57:37 GMT

UPDATE ---- Found the solution - the "manage card" is under "make a payment.

Oh well should have had a third cup of coffee - ha ha

Re: How update auto/pay card info.

Reynolds10 — Sat, 29 Aug 2020 16:01:26 GMT

Hi there!

You may just be missing the small text down at the bottom of the payment page.

Once you log into your account:

- Payment

- Manage My Card *Down at the bottom below One Time Payment & Manage AutoPay*

- Replace This Credit Card

- Fill out information of new payment method

You may have to remove credit card first but after that, you should be good!

Re: How update auto/pay card info.

popping — Sat, 29 Aug 2020 16:01:38 GMT

@BEER wrote:
@popping wrote:
@BEER wrote:
Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info. There must be a way to update payment info without having to contact a moderator.
1. Select pament tab
2. Select Manage my card link at the payment page
3. Remove the old card and add a new card.

No such option -- only option is "remove auto pay" - that I have tried but as mentioned, when I reactivate auto pay it just goes to my initial credit card.

Sorry. It should be "Replace this credit card link". I just try it with a new cc and it works.

Re: How update auto/pay card info.

RosieR — Sun, 30 Aug 2020 02:09:03 GMT

@BEER wrote:
Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info. There must be a way to update payment info without having to contact a moderator.

UPDATE ---- Found the solution - the "manage card" is under "make a payment.
Oh well should have had a third cup of coffee - ha ha

Hi @BEER nice to hear that your problem is solved. Isn't the Community awesome? Next time, have the third cup of coffee, ok? Cheers! 😁

Re: How update auto/pay card info.

BEER — Mon, 31 Aug 2020 16:08:40 GMT

@RosieR wrote:
@BEER wrote:
Want to use a different credit card for auto pay but can’t seem to find the page to do this. Have tried delete auto pay and re-activating auto pay but it still shows the original credit card info. There must be a way to update payment info without having to contact a moderator.

UPDATE ---- Found the solution - the "manage card" is under "make a payment.
Oh well should have had a third cup of coffee - ha ha
Hi @BEER nice to hear that your problem is solved. Isn't the Community awesome? Next time, have the third cup of coffee, ok? Cheers! 😁

?????????????? What was your previous community account name????????