topic Re: texts won't send in Get Support

texts won't send

omnivor — Tue, 04 Jan 2022 18:30:04 GMT

Hi my plan includes text messages but today I tried to send a text to two people and it wouldn't send both times. Can you help me? Is this the only way you help customers with technical support??

Re: texts won't send

Griff — Tue, 12 May 2015 20:44:03 GMT

Hi @omnivor

The community is where you post for other customers to help you, it is a public forum.

In regards to the issue with your phone, have you tried resetting the device or removing and then re-inserting the battery?

You could also log into your Self-Serve account to make sure your payments have gone through.

Re: texts won't send

makkahn28 — Tue, 12 May 2015 22:02:02 GMT

Hi. @omnivor, are U on a Grandfathered Plan? or the New Pick your own and chque-out plan? If so, New plans ONLY HAVE Canada-Wide Text, NOT GLOBAL texts yet

Re: texts won't send

Cyber — Wed, 13 May 2015 00:21:24 GMT

@omnivor,

Please note that premium, subscription-based messages, and messaging to and from non-Canadian numbers, are not included.

I suggest you to send an email to Public Mobile so they verify your account.

How to send an email ? Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "Technical Issues"

- Choose "Calling and Text Messaging"

- Choose "Text & Multimedia messaging not working"

- Choose "My phone is receiving a signal"

- Choose "I believe my account is paid and up to date"

- Choose "I have not tried a SIM card in another phone"

Then click on "Email Us" and fill up the form.

An agent from Public Mobile will try to answer your email ASAP.