topic Re: Calling 1-800 numbers from usa in Get Support

Calling 1-800 numbers from usa

Brianb1010 — Tue, 04 Jan 2022 09:51:36 GMT

I cannot connect to a Canadian 1-800 number when calling from the USA

Re: Calling 1-800 numbers from usa

softech — Wed, 22 Dec 2021 18:41:34 GMT

@Brianb1010 do you have US roaming? Even you have, Some Canadian 1-800 numbers are "free" and work only when calling from Canada. That could be the reason

Just download VoIP app TextNow, pick a Canadian number, you can call US and Canada for free

Fongo will work as well

Re: Calling 1-800 numbers from usa

walker1 — Wed, 22 Dec 2021 18:40:59 GMT

@Brianb1010

Do you have a US roaming package yet?

No roaming, no calling. Sorry 😐

If you have access to free WIFI, then try using a VoIP app for calling and texting, it free for some of them.

Re: Calling 1-800 numbers from usa

Anonymous — Wed, 22 Dec 2021 18:44:14 GMT

@Brianb1010

you need to Purchase Add-Ons,

For US Roaming 10 day packages
Unlimited U.S. Talk, Text and 250MB Data Bundle = $20
Unlimited U.S. Talk and Text Bundle = $15
Unlimited U.S. Talk Only = $8
Unlimited U.S. Text Only = $8
U.S. Data Only 10 day packages
250MB = $10
500MB = $15
1GB = $20

sign in to Self-Serve,

How To Purchase Add-Ons Using Your Self-Serve Account

Follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’
Select ‘Confirm my purchase’,
after purchase successful you have to do Rebooting your phone
what is meant by rebooting the device turn off and turn it back on.

review of Add-ons visit Here link...

make sure enable roaming on,
Try manually selecting either of AT&T or T-Mobile, whichever works best for you,
for Re-Purchase Add-ons you need to wait 25 hours after the expiry first Purchase Add-ons or you need to Contact Customer Support Agent by CS_Agent, to do it for you...

or any where has a Wi-Fi Free,

and use a app Textme or Talkatone, and you will getting new canadian number for Free from that app,

• Unlimited Call \ SMS \ MMS a Free USA/Canada.

Here link for app Talkatone.

Here link for app Text Me.

Re: Calling 1-800 numbers from usa

Brianb1010 — Wed, 22 Dec 2021 18:45:03 GMT

Yes, both my wife and I have purchased the US roaming package. It is in place. We have both tried several calling several 1-888, 1-855 numbers from our cell phones unsuccessfully.

Re: Calling 1-800 numbers from usa

softech — Wed, 22 Dec 2021 18:47:48 GMT

@Brianb1010

possible they are not free/accessible when calling you US

try to see if you have any luck with the VoIP app (TextNow, Fongo), pick a Canadian number when you open the account

or you want to post the 1-888, 1-855 numbers for us to try to see if we can call in Canada?

Re: Calling 1-800 numbers from usa

Triguy — Wed, 22 Dec 2021 18:53:28 GMT

You could purchase a long distance calling card.

Re: Calling 1-800 numbers from usa

Brianb1010 — Wed, 22 Dec 2021 18:52:11 GMT

The 800 numbers are for Snowbird Advisors Insurance in Ontario. The 1-800 numbers are on our travel policy. Seems to me they would be receiving thousands of calls from policy holders that are travelling in the USA.

Re: Calling 1-800 numbers from usa

walker1 — Wed, 22 Dec 2021 18:55:00 GMT

@Brianb1010

Those numbers your trying are probably only toll free and accessable from within Canada.

Edit...

Try putting a + in front of the number instead of 1. @Brianb1010

Re: Calling 1-800 numbers from usa

BKNS27 — Wed, 22 Dec 2021 18:58:48 GMT

@Brianb1010

That is strange if you and your wife purchased roaming. Maybe Create a Ticket with a PM CS_Agent to look into it for you by clicking on the SIMon chat button.

Meanwhile try calling the 1-800 number at your hotel or where you are staying.

Re: Calling 1-800 numbers from usa

softech — Wed, 22 Dec 2021 18:59:23 GMT

@Brianb1010 You can call back other Canadian number without issue?

I just tried and using VoIP app works, so, maybe you can try it as a workaround for now.

yes, when you are in US, some of those 1-855, 1-800 might not work

Also, since it is a toll free number you can also try to call from a US landline or from friend's US mobile and see if it works

Re: Calling 1-800 numbers from usa

Friend — Wed, 22 Dec 2021 19:02:01 GMT

It is often the case that toll-free numbers can only be called from the country the business operates in. They would have to pay extra to have the number accessible from other countries.

Re: Calling 1-800 numbers from usa

walker1 — Wed, 22 Dec 2021 19:07:21 GMT

@Brianb1010

I just tried that company's 1-855 number and their experiencing very high call volumes and are advising customers to use their website to contact them.

Sorry 😐

Give their website a try.

Re: Calling 1-800 numbers from usa

Friend — Wed, 22 Dec 2021 19:08:25 GMT

Have you tried the alternate number on their website?

1-877-251-4464

Re: Calling 1-800 numbers from usa

computergeek541 — Wed, 22 Dec 2021 19:09:15 GMT

Re: Calling 1-800 numbers from usa

Anonymous — Wed, 22 Dec 2021 19:22:30 GMT

@Brianb1010

do Try manually selecting either of AT&T or T-Mobile, whichever works best for you,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

and try to call your wife is work!!

Contact Snowbird Advisor Insurance. call that Phone: +18772514464

Re: Calling 1-800 numbers from usa

CountyDownIeUk — Wed, 22 Dec 2021 20:59:55 GMT

@Brianb1010 wrote:
I cannot connect to a Canadian 1-800 number when calling from the USA

Weird....no local number on their site. Did you try the email option?

Re: Calling 1-800 numbers from usa

HALIMACS — Thu, 23 Dec 2021 01:13:03 GMT

@Brianb1010 wrote:
The 800 numbers are for Snowbird Advisors Insurance in Ontario. The 1-800 numbers are on our travel policy. Seems to me they would be receiving thousands of calls from policy holders that are travelling in the USA.

@Brianb1010

This is gonna sound antiquated, but I've got an option.

Find a payphone, (seriously, some areas in USA still have these surprisingly available) try calling the number from that.

Toll-free numbers don't require change.

Re: Calling 1-800 numbers from usa

softech — Thu, 23 Dec 2021 04:32:30 GMT

@Brianb1010 did you end up calling the 1-800 number? which way did you go for?