topic Re: Plans in Get Support

Plans

Ramnina — Wed, 05 Jan 2022 20:41:35 GMT

How do I change my plan because I don’t have enough money in the voucher

Re: Plans

Jb456 — Fri, 09 Oct 2020 15:02:42 GMT

Log into your account and click change plan.

You have two options.

1= Change now - (It will say top up now if you don't have funds to cover new plan).

Not advised to pick this one.You are charged right away for new plan and no refund on unused days from old plan.

2= Change at next renewal. The choice you want to pick. Your new plan you pick will be scheduled to start at your next payment due date and you will be charged then for the plan

Re: Plans

Triguy — Fri, 09 Oct 2020 15:10:48 GMT

It is recommended to change your plan on next renewal date so you don't lose any unused minutes/texts or data.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

You would need to make a manual payment to top up your account.

Re: Plans

gpixel — Fri, 09 Oct 2020 15:25:22 GMT

@Ramnina if you don't have enough money. then you need to purchase another voucher to cover the plan. don't try to change plans without have the correct amount of "available funds" in your account

Re: Plans

mapamapa32 — Sat, 10 Oct 2020 06:04:40 GMT

are you on autopay? of so you can change plan and it will ask if you want to change immediately and show what you owe (if going up in plans) but best to switch when your 30 are up.