topic Re: Plan Expired in Get Support

Plan Expired

bot — Wed, 05 Jan 2022 20:41:24 GMT

Hey everyone,

I just logged into my account to see my data usage. at the top it says account status:plan expired

is that something I need to be worried about? Cant have my service down

thanks

Re: Plan Expired

Anonymous — Fri, 09 Oct 2020 01:55:05 GMT

@bot wrote:
Hey everyone,
I just logged into my account to see my data usage. at the top it says account status:plan expired

is that something I need to be worried about? Cant have my service down
thanks

All normal. Keep an eye out for tomorrow morning up to about noon ET. As long as your services are working you're good.

It just means tonight is your renewal night.

Re: Plan Expired

JoyLuck — Fri, 09 Oct 2020 02:01:04 GMT

@bot wrote:
Hey everyone,
I just logged into my account to see my data usage. at the top it says account status:plan expired

is that something I need to be worried about? Cant have my service down
thanks

Is your plan up for renewal? If so it is the standard message going through renewal.

Edit: This is a FYI if you are on autopay:

Autopay sometimes fail. To prevent you from losing service, the recommendation from the PM forum is to make a payment a few days before your renewal date to cover the cost of the plan. The renewal will take the money out of your Available Funds and you can leave your cc on file for the autopay reward.

Re: Plan Expired

Jb456 — Fri, 09 Oct 2020 01:56:45 GMT

Is it currently your renewal date or tomorrow?

At renewal time this is standard as long as your services are working.

Account goes like this.

Active to Expired
Expired to suspended with this note
Suspended back to active after the system updates and processes the payment.

As long as your services are working don't worry about it.

Re: Plan Expired

bot — Fri, 09 Oct 2020 02:28:52 GMT

Thanks for all input! Yes my plan will be renewed tomorrow and I’ll go ahead an pay now. Thanks again!

Re: Plan Expired

Anonymous — Fri, 09 Oct 2020 02:33:45 GMT

@bot wrote:
Thanks for all input! Yes my plan will be renewed tomorrow and I’ll go ahead an pay now. Thanks again!

If you manually pay all the time then why not get one of those prepaid "credit" card gift cards and set up it on your account for autopay? That way you get the easy 2 bucks off your plan cost each term. Keep paying for your plan the way you seem to be. But get it for 2 bucks less.