topic Re: Old number in Get Support

Old number

j-istead — Wed, 05 Jan 2022 20:41:14 GMT

I a have activated my new sim and would like to bring my old number from Koodo prepaid to public mobile

Re: Old number

Jb456 — Thu, 08 Oct 2020 21:51:36 GMT

Click the question mark to open a chat with the chat bot.

Type "port request" and follow the steps

Or send a private message at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Welcome to Public Mobile if you used a referral code for a $10 signup bonus it will be credited to your account within 72 hours.

Re: Old number

popping — Thu, 08 Oct 2020 22:28:26 GMT

@j-istead

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page?
If yes, PM has done its work to setup your old number for you to call out, send text and data.

Stage 2. Now, you are waiting for your old provider to release your number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.