topic Voicemail Error in Get Support

Voicemail Error

EleanorW — Wed, 05 Jan 2022 20:41:10 GMT

When I try to call voicemail, it goes to a screen saying "error performing request unknown error". I saw a previous thread where the solution was restarting the phone, but I tried this and it hasn't fixed the problem.

I can see that people have left voicemails, and I get an SMS when they do, I just can't access my inbox. Any ideas?

Re: Voicemail Error

gblackma — Thu, 27 Aug 2020 23:53:52 GMT

@EleanorW did your voicemail work before? What's the make and model of your phone. Thanks. Stay safe.

Re: Voicemail Error

will13am — Thu, 27 Aug 2020 23:55:52 GMT

@EleanorW , how are you trying to access voicemail? Are you using a speed dial or actually typing in your own phone number of the Public Mobile voicemail number? If you are using speed dial, it could be that setting in your phone app has been corrupted. Check the speed dial settings in that case.

Re: Voicemail Error

gpixel — Fri, 28 Aug 2020 01:14:50 GMT

@EleanorW try dialling ##004# then try holding 1 to see if your voicemail works

Re: Voicemail Error

Paula20 — Thu, 11 Nov 2021 01:45:30 GMT

Hi there,

I have this same problem. I tried the suggestion with the ##004# and it said it said Setting Erasure Succedded but when then In press 1 and hold, it gives me back the Call Failed message. How can I get it to work?

Tks!

Re: Voicemail Error

softech — Thu, 11 Nov 2021 01:52:20 GMT

@Paula20 wrote:
Hi there,
I have this same problem. I tried the suggestion with the ##004# and it said it said Setting Erasure Succedded but when then In press 1 and hold, it gives me back the Call Failed message. How can I get it to work?
Tks!

what happen when you call and check your voicemail from a landline? same?

and you have an iPhone?. you are trying to call your voicemail by pressing 1? If so, it is possible your voicemail number setup on the shortcut key was incorrect

Re: Voicemail Error

Anonymous — Thu, 11 Nov 2021 01:48:39 GMT

@Paula20

can you try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute

4. put it back and power on,

5. toggling airplane mode off/on,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Set up Voicemail (publicmobile.ca)

Re: Voicemail Error

softech — Thu, 11 Nov 2021 01:55:26 GMT

@Paula20

I assume yours is an iphone, Try this. Hopefully it works.

First make note of your voicemail number:

Voicemail# is (1- Your area code - 580 - 4001). Example 14385804001

Now, program it into your iPhone,

open your dialpad as if you were to place an outgoing call and enter:*5005*86*VOICEMAIL# then hit Call/SendNote:
After hitting Send/Call, the iPhone screen will flash but nothing will happen. This means that you’ve entered the code successfully.
You can now test your voicemail button to see if it’s working.

If it doesn’t work on the first try, make sure you’re entering the correct voicemail number and try again. You must sometimes include the country code (Example: +1 for US) with or without the + sign.

Re: Voicemail Error

Paula20 — Thu, 11 Nov 2021 02:02:44 GMT

@softech

Thank you very much, it worked!

Re: Voicemail Error

gord1963 — Fri, 27 Jan 2023 21:21:00 GMT

I had the same issue SOFTECH solution worked ! this seemed to fix my issue. I did not need the area code and I found the voicemail# here ....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Updated-list-of-Voicemail-Access-Numbers/td-p/498446#:~:text=To%20check%20your%20voicemail%20deposit,or%20one%20not%20listed%20here