topic Re: Reactivation in Get Support

Reactivation

Tazzyspazzy — Wed, 05 Jan 2022 20:40:50 GMT

I changed credit card numbers and allowed my account to be suspended.

I've updated my new credit card details and am trying to make a payment but it keeps telling my account has enough charge.

Yet it is still not activated

Re: Reactivation

dabr — Thu, 27 Aug 2020 17:32:32 GMT

@Tazzyspazzy wrote:
I changed credit card numbers and allowed my account to be suspended.
I've updated my new credit card details and am trying to make a payment but it keeps telling my account has enough charge.
Yet it is still not activated

@Tazzyspazzy If you see a Reactivate button when you log into your account, click that to push your payment through, sometimes waiting an hour or two will do the trick. You can also try paying by dialing 611.

Edit: BTW use a browser with incognito mode enabled and clearing your cache/cookies first too.

Re: Reactivation

esjliv — Thu, 27 Aug 2020 17:32:01 GMT

@Tazzyspazzy wrote:
I changed credit card numbers and allowed my account to be suspended.
I've updated my new credit card details and am trying to make a payment but it keeps telling my account has enough charge.
Yet it is still not activated

You may just need to be reconnected to the Public Mobile network.

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: Reactivation

gblackma — Thu, 27 Aug 2020 17:33:00 GMT

@Tazzyspazzy how was your account suspended? Take it off of lost/ stolen

Then you may reactivate a suspended account online or by calling 611.
Via your account online
1. If you have already registered, or will first register, a credit card, go to step 2. OR deposit a voucher for at least your plan cost and go to step 3.
2. Go to the payment tab, select single payment and amount due.
3. Select the reactivate account button.
4. Restart your phone.
or Using 611 to make your payment: ( you need your 4 digit pin to buy an add on)
1. press 1 to make payment
2. press 2 credit card ( or 1 voucher)
3. press 1 amount due.
4. Restart your phone.

Re: Reactivation

geopublic — Thu, 27 Aug 2020 17:34:17 GMT

@Tazzyspazzy What happens when your dial 611? If your account still suspended?