topic Re: Data & Add-On Usage in Get Support

Data & Add-On Usage

BJ4 — Wed, 05 Jan 2022 20:40:39 GMT

Hello,

If purchased, should U.S. Roaming appear as a field in this section?

Right now I only have talk and data as fields.

Thanks

gpixel — Thu, 27 Aug 2020 02:46:34 GMT

@BJ4 yes it should appear. if you have "available funds" showing then go back to the addons menu and apply the addon

once the add-on is applied, it starts immediately and expires in 10 days. you will not be billed unless you opt for the add-on again

Daps — Thu, 27 Aug 2020 02:37:24 GMT

Yes you should see it on your account.

If not, is the money sitting there in your account, check your available funds.

Purchasing add-ons is a 2 step process, now you have to do the 2nd step and make the purchase using the funds from your account.

Anonymous — Thu, 27 Aug 2020 02:39:47 GMT

@BJ4 wrote:
Hello,

If purchased, should U.S. Roaming appear as a field in this section?
Right now I only have talk and data as fields.

Thanks

Talk and text will appear under Plan Details. Data will show as a counter under Data & Add-ons on the front overview page.

BJ4 — Thu, 27 Aug 2020 02:42:40 GMT

This is how it currently looks under my add-ons. It is listed twice.

My Add-ons

US Roaming - Unlimited Talk (10-day)

US Roaming - Unlimited Text (10-day)

BJ4 — Thu, 27 Aug 2020 02:44:15 GMT

I got billed once. Does that mean in 10 more days I will get billed again?

Thanks

gblackma — Thu, 27 Aug 2020 02:47:45 GMT

No @BJ4 you will have to add them again in 10 days. Stay safe.

Anonymous — Thu, 27 Aug 2020 02:47:32 GMT

@BJ4 wrote:
I got billed once. Does that mean in 10 more days I will get billed again?

Thanks

You don't get billed. You pay for it. After 10 days you can buy another one. It won't happen automatically.

One line is the talk component. The other line is the text component.

BJ4 — Thu, 27 Aug 2020 02:50:04 GMT

I missed that.

One is talk and the other is text, so everything is OK.

I thought both lines were identical.

Getting late ...lol.

Thanks everyone for your help