topic Re: Moderator in Get Support

Moderator

KYjelly — Wed, 05 Jan 2022 20:40:35 GMT

I forgot my password and security question, help please

Re: Moderator

kb_mv — Wed, 07 Oct 2020 21:40:12 GMT

@KYjelly wrote:
I forgot my password and security question, help please

You can contact the mods one of 2 ways. Click the question mark bottom right of the browser as shown in the picture and open a ticket through the automated ticketing system;

or you can contact them through direct messaging at the following link (note this way may take longer for a response);

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

Re: Moderator

JoyLuck — Wed, 07 Oct 2020 21:40:18 GMT

@KYjelly wrote:
I forgot my password and security question, help please

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Moderator

Anonymous — Wed, 07 Oct 2020 21:40:21 GMT

@KYjelly - You will need to contact moderators using SiMon the chatbot (to open a ticket). Click on the Get Help link at the top and the Chat with SiMon. Enter something like 'forgot password' as your query. Then follow the prompts.

Re: Moderator

Jb456 — Wed, 07 Oct 2020 21:40:51 GMT

Contact mods

Or private message link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Moderator

RosieR — Wed, 07 Oct 2020 21:46:47 GMT

@KYjelly wrote:
I forgot my password and security question, help please

Hi @KYjelly click the Forgot Password on the login page of your self-serve account. You do not need your security question.... PM gives it to you BUT you have to know the answer.

Or click the questions mark (?) at the right bottom and type "Reset self-serve password". Good luck!

Re: Moderator

popping — Wed, 07 Oct 2020 23:39:00 GMT

@KYjelly

Create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important) - "forget password and answer to security question"