topic Re: How do I open a ticket/send a message to a moderator. in Get Support

How do I open a ticket/send a message to a moderator.

JulesCam — Wed, 05 Jan 2022 20:40:29 GMT

I opened a new account yesterday for my son's gps watch. It doesn't accept texts so I cant enter in the pin that they text you to set up a self serve account. I would like to set up this account so I can keep tabs on his data use. So I am guessing I need to speak to a Moderator?

Re: How do I open a ticket/send a message to a moderator.

Luddite — Wed, 07 Oct 2020 20:48:12 GMT

@JulesCam As you opened an account already just login and look under Data & add-ons; you can track data consumption there.

Re: How do I open a ticket/send a message to a moderator.

JulesCam — Wed, 07 Oct 2020 21:01:45 GMT

I can't register for an account because my son's watch doesn't accept texts. I have registered for the community to post this question. That is it. I need help to set up a self serve account from a moderator.

Re: How do I open a ticket/send a message to a moderator.

RosieR — Wed, 07 Oct 2020 21:09:14 GMT

@JulesCam wrote:
I opened a new account yesterday for my son's gps watch. It doesn't accept texts so I cant enter in the pin that they text you to set up a self serve account. I would like to set up this account so I can keep tabs on his data use. So I am guessing I need to speak to a Moderator?

Hi @JulesCam You only get a text of your PIN number when you had the account activated in a store. Did you? If you didn't, you create your own PIN number during activation.

Your sim card came with a little brochure on how to activate your sim card. You should have followed those steps. But not to worry, here's the link to start your Public Mobile Online Activation. I hope this helps. Good luck!

Re: How do I open a ticket/send a message to a moderator.

Anonymous — Wed, 07 Oct 2020 21:05:49 GMT

@JulesCam wrote:
I can't register for an account because my son's watch doesn't accept texts. I have registered for the community to post this question. That is it. I need help to set up a self serve account from a moderator.

Put the SIM in another phone. Get everything all set up and done. Put SIM back in watch. Finish specific setups there then.

Re: How do I open a ticket/send a message to a moderator.

Anonymous — Wed, 07 Oct 2020 21:12:00 GMT

@JulesCam - You should be able to set up your self serve directly from the following page. Just need your email (use same as for community), and the phone number.

https://selfserve.publicmobile.ca/