topic Re: sim card will not register in Get Support

sim card will not register

chris776 — Wed, 05 Jan 2022 20:40:21 GMT

Hi, I bought new sim card it is activated i confirmed that already and it will register in my daughters phone . it will however not work in my phone. i have powered off, i have removed battery and sim card waited a half hour then tried. nothing any help ?

Re: sim card will not register

JoyLuck — Wed, 07 Oct 2020 18:12:46 GMT

@chris776 wrote:
Hi, I bought new sim card it is activated i confirmed that already and it will register in my daughters phone . it will however not work in my phone. i have powered off, i have removed battery and sim card waited a half hour then tried. nothing any help ?

Is your phone unlocked?

Re: sim card will not register

Gunner123 — Wed, 07 Oct 2020 18:13:03 GMT

@chris776 wrote:
Hi, I bought new sim card it is activated i confirmed that already and it will register in my daughters phone . it will however not work in my phone. i have powered off, i have removed battery and sim card waited a half hour then tried. nothing any help ?

@chris776 hi it sounds like your phone may be locked to another carrier who is/was it with ?

Re: sim card will not register

chris776 — Wed, 07 Oct 2020 18:14:03 GMT

thank you, yes it is unlocked, this is my wifes old phone that she has been using on public mobile for years

Re: sim card will not register

Triguy — Wed, 07 Oct 2020 18:15:25 GMT

If you have another phone then try swapping the sim to see if it works.

Re: sim card will not register

chris776 — Wed, 07 Oct 2020 18:17:35 GMT

as i mentioned i put it in my daughters phone and it worked.

Re: sim card will not register

gpixel — Wed, 07 Oct 2020 18:21:07 GMT

@chris776 what's the make and model of your device?

reset your network settings

Re: sim card will not register

Jb456 — Wed, 07 Oct 2020 18:22:33 GMT

@chris776 your information you provided is not that clear. Maybe you can clarify a few things?

Have you had a PM account in the past?

You said you bought a new sim card and it's activated. So did you activate a new account plan?

Or did you have a PM account before the new sim card and you went into your account and clicked "change sim card"?

Also what is the make and model of your phone?

Re: sim card will not register

chris776 — Wed, 07 Oct 2020 18:31:50 GMT

this is the first time i have had a public mobile account. my phone is a samsung grand prime and i know that it works on the network cause my wife was using this phone on it for almost 3 years and just upgraded on friday

Re: sim card will not register

chris776 — Wed, 07 Oct 2020 18:40:09 GMT

thank you all for you help. it was 100 percent user error and tired is not a good time to do this. i had the sim card upside down

Re: sim card will not register

JoyLuck — Wed, 07 Oct 2020 18:41:33 GMT

Re: sim card will not register

Jukebox — Wed, 07 Oct 2020 18:41:35 GMT

@chris776

I'm sorry to hear that you may be having issues with your sim card maybe it is locked?

PUK

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: sim card will not register

Jb456 — Wed, 07 Oct 2020 18:44:22 GMT

@chris776 glad you resolved the issue. Have a good day!

Re: sim card will not register

RosieR — Wed, 07 Oct 2020 23:50:23 GMT

@chris776 wrote:
thank you all for you help. it was 100 percent user error and tired is not a good time to do this. i had the sim card upside down

oh @chris776 LOLZ that was funny.... probably not now to you... but tomorrow it will. 🤣

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