topic Re: Sim not activated after 12 hours in Get Support

Sim not activated after 12 hours

durraniu — Wed, 05 Jan 2022 20:40:03 GMT

Dear community,

I activated a new Sim while transferring my virgin mobile prepaid number to public mobile yesterday.

My account was successfully created and it shows my old phone number (as I wanted) on self serve. My credit card was also charged for the plan.

But I am unable to use the Sim even after 12 hours. I am on Android. The settings show unknown Sim. Do I need to wait more?

Re: Sim not activated after 12 hours

Triguy — Wed, 07 Oct 2020 12:14:38 GMT

Try putting your Virgin sim back in your phone to see if it works. If it does then use it until your port is complete. Once the port is finalized then your Virgin account will be closed.

If you still need further assistance then submit a ticket to a moderator.

To complete your port-in request, please open our chatbot via this link and type in “port request” to be put in touch with a Moderator.

Re: Sim not activated after 12 hours

esjliv — Wed, 07 Oct 2020 12:38:40 GMT

@durraniu wrote:
Dear community,
I activated a new Sim while transferring my virgin mobile prepaid number to public mobile yesterday.
My account was successfully created and it shows my old phone number (as I wanted) on self serve. My credit card was also charged for the plan.
But I am unable to use the Sim even after 12 hours. I am on Android. The settings show unknown Sim. Do I need to wait more?

Hello @durraniu ,

Remove, and reinsert your SIM; Reboot your phone with your PM SIM card in it.

Do you have any services after doing this?

Re: Sim not activated after 12 hours

Dunkman — Wed, 07 Oct 2020 12:51:15 GMT

@durraniu

You could try network reset also. Toggle airplane mode on, then off.

It does not look like stuck port issue. With incomplete port, you should be able to dial out and text out. Not be able to receive any calls or texts. Is it possible that your phone is locked to another carrier?

If these suggestions don't work, then likely account provision issue and you will need to contact moderator as described above.

Re: Sim not activated after 12 hours

durraniu — Wed, 07 Oct 2020 12:51:16 GMT

Thank you! Ìt worked after reinserting the sim and rebooting the phone. I can use my sim now.

Re: Sim not activated after 12 hours

RosieR — Thu, 08 Oct 2020 03:09:56 GMT

@durraniu wrote:
Thank you! Ìt worked after reinserting the sim and rebooting the phone. I can use my sim now.

Hi @durraniu so nice to hear that your issue has been resolved. Sometimes, the simplest solution is the correct one. Cheers!

Welcome to Public Mobile and the Community!