topic Re: No Service in Get Support

No Service

Tauruspan — Wed, 05 Jan 2022 20:40:03 GMT

My phone show no service since 8am this morning.

Tried my sim card with another cell phone, still doesn't work.

My wife's phone has no problem with the same service.

What should I do?

Re: No Service

Danchvn — Wed, 26 Aug 2020 18:06:50 GMT

@Tauruspan Are you able to log in to your self serve account? Does it say your account is active or suspended?

Re: No Service

dabr — Wed, 26 Aug 2020 18:08:59 GMT

@Tauruspan wrote:
My phone show no service since 8am this morning.
Tried my sim card with another cell phone, still doesn't work.
My wife's phone has no problem with the same service.
What should I do?

@Tauruspan When you log into your account, what does it say, ACTIVE or SUSPENDED?

Was today your payment renewal day?

If the account shows suspended maybe try clicking the REACTIVATE button and then restart your phone.

Also is your CC up to date and hasn't expired?

Re: No Service

Tauruspan — Wed, 26 Aug 2020 18:09:13 GMT

Online account is fine.

Re: No Service

esjliv — Wed, 26 Aug 2020 18:11:17 GMT

Hi @Tauruspan ,

If your account is ACTIVE in your My Account try:

*a network reset.

*going into airplane mode for 5 minutes, then going back to regular mode.

*try the lost/stolen trick on your My Account, then reactivate.

If all these fail - sounds like issue with SIM or provisioning:

Contact the Moderator_Team via private message using this link to check on your account.

Re: No Service

dabr — Wed, 26 Aug 2020 18:10:58 GMT

@Tauruspan wrote:
Online account is fine.

@Tauruspan Try topping up your account with $1 and then reboot the phone.

Re: No Service

gblackma — Wed, 26 Aug 2020 18:12:41 GMT

@Tauruspan Try a network reset and restart your phone if it doesn't automatically do so. If this fails. Try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they fail contact the moderators and ask them to reset your service for you.

There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: No Service

geopublic — Wed, 26 Aug 2020 18:15:16 GMT

@Tauruspan If restarting your phone does not resolve the issue then you need to submit a ticket to Public Mobile and ask them to reset your account from their end.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team

Re: No Service

Tauruspan — Wed, 26 Aug 2020 18:41:44 GMT

Tried 1-3, still doesn't work. Now I have to contact moderator team.

Thank you guys.