topic Re: Get my old number back in Get Support

Get my old number back

Kunal20 — Wed, 05 Jan 2022 20:39:58 GMT

I have mistaken changed my number but would get my old number back is it possible get back my old number back.

Re: Get my old number back

JoyLuck — Wed, 07 Oct 2020 04:49:08 GMT

@Kunal20 wrote:
I have mistaken changed my number but would get my old number back is it possible get back my old number back.

You can change your number every 30 days in self service. Check with the mods to see what they can do.

Contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Get my old number back

Anonymous — Wed, 07 Oct 2020 04:48:13 GMT

@Kunal20 wrote:
I have mistaken changed my number but would get my old number back is it possible get back my old number back.

How would one do this mistakenly?

Did you transfer/port the number from a previous provider? Was it either Telus or Koodo? Or did you start a new number when you activated here?

Re: Get my old number back

RosieR — Wed, 07 Oct 2020 05:02:53 GMT

Hi @Kunal20 yes if your former provider account is still active. Click the (?) at the bottom right of your screen and type "Port request". Welcome to Public Mobile!

Re: Get my old number back

popping — Wed, 07 Oct 2020 05:07:35 GMT

@Kunal20 wrote:
I have mistaken changed my number but would get my old number back is it possible get back my old number back.

If you change your number by porting in a number from anothr provider or get a new number from self-serve, you old number will be going back to the provider who gave you your number originally.

If Telus, Koodo or PM gave you your old number, you can create a support ticket to ask for the old number back.

Otherwise, you need to contact your old provider to get it back and port it to PM again.