topic Re: Account not activated in Get Support

Account not activated

Denise5 — Wed, 05 Jan 2022 20:39:58 GMT

My bill is due tomorrow. However it's not letting me log in. It's saying not valid. I had an issue too when I signed up. Kept booting me out but did activate sim card

Re: Account not activated

gpixel — Wed, 26 Aug 2020 17:12:50 GMT

@Denise5 contact customer support mods to fix your account

click on the question mark bubble to the bottom right of your screen

type "locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Account not activated

dabr — Wed, 26 Aug 2020 17:15:56 GMT

@Denise5 wrote:
My bill is due tomorrow. However it's not letting me log in. It's saying not valid. I had an issue too when I signed up. Kept booting me out but did activate sim card

@Denise5 Try clearing your cache/cookies and use a different browser with incognito/private mode enabled. You may also be locked out due to too many attempts and would need to wait another hour before retrying.

Edit: @Denise5 You can also dial 611 to make payments with either a registered CC or voucher.

Otherwise you can contact moderators via SIMon for a password reset (if that is the problem) through this link: https://publicmobile.ca.ada.support/chat/

Re: Account not activated

gblackma — Wed, 26 Aug 2020 17:14:48 GMT

@Denise5 have you ever logged into your self service account before this problem? Thanks.

Re: Account not activated

Denise5 — Wed, 26 Aug 2020 17:16:03 GMT

I tried resetting but it's saying invalid address

Re: Account not activated

Denise5 — Wed, 26 Aug 2020 17:17:56 GMT

No I haven't and when I try now it says invalid address

Re: Account not activated

dabr — Wed, 26 Aug 2020 17:20:03 GMT

@Denise5 wrote:
I tried resetting but it's saying invalid address

@Denise4 Contact moderators via the above link this send private message to Moderator_Team for a password reset here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@Denise5 When you say address is invalid, are you making sure that there are no typos in your email address, or perhaps that you used a different email to register your account?

Re: Account not activated

Denise5 — Wed, 26 Aug 2020 17:21:02 GMT

Thank you for that. Made my payment but still need to resolve logging in

Re: Account not activated

gblackma — Wed, 26 Aug 2020 17:21:15 GMT

@Denise5 since your phone is working try to create your self service account now.

https://selfserve.publicmobile.ca/self-registration/

Re: Account not activated

dabr — Wed, 26 Aug 2020 17:24:19 GMT

@Denise5 wrote:
Thank you for that. Made my payment but still need to resolve logging in

@Denise5 Good to hear. Whether it's the email or password that is the issue and you cannot login, then submit a ticket to moderators either through the chatbot or private message for a reset of either.