topic Re: visa change in Get Support

visa change

everton — Wed, 05 Jan 2022 20:39:50 GMT

I lost my visa card and missed a payment. I have updated your system with my new visa and sent you a payment. why is my phone still not working?

Re: visa change

gblackma — Wed, 26 Aug 2020 13:50:38 GMT

@everton did you hit the reactivate account button? Deposit the total cost of your plan and hit it. Thanks. If you did, try these tricks to reset your service. You could try in order:
1.Restarting your phone. Turn it off, remove the SIM card, reinsert it, wait 5 minutes and restart it.
2.Putting your phone on aeroplane mode for 5 minutes. Take it off and restart.
3.From your self service account enable the lost/ stolen feature log out, wait 5 minutes, log in and take it off. Log out and restart your phone.

If they fail, contact the moderators and ask them to reset your service for you. There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: visa change

Triguy — Wed, 26 Aug 2020 13:49:07 GMT

Has it been more then 90 days since your last payment ? When you log into your account can you click on a reactive button ? Try rebooting your phone. Also try making a manual payment of a$1. If you still need assistance then submit a ticket to a moderator by clicking on the question mark on the bottom right corner.

Re: visa change

Mattredwingsfan — Wed, 26 Aug 2020 13:48:53 GMT

@everton Is the payment showing on your account?

Re: visa change

everton — Wed, 26 Aug 2020 16:04:06 GMT

yes

Re: visa change

dabr — Wed, 26 Aug 2020 17:06:55 GMT

@everton wrote:
yes

@everton If this is in response to @Mattredwingsfan's question, then did you then try the Reactivate button as suggested earlier by @gblackma? Don't forget to reboot your phone too.