topic Re: Not Getting Any Self Serve Reset PW Update in Get Support

Not Getting Any Self Serve Reset PW Update

ssaeed1 — Wed, 05 Jan 2022 20:39:45 GMT

Hi there, I sent in a request to reset my password one week ago. I have not been reached out by anyone so far. I immediately need to log on to my self serve and get a referral code for my friend. Please help me out.

Re: Not Getting Any Self Serve Reset PW Update

computergeek541 — Tue, 06 Oct 2020 23:35:36 GMT

@ssaeed1 wrote:
Hi there, I sent in a request to reset my password one week ago. I have not been reached out by anyone so far. I immediately need to log on to my self serve and get a referral code for my friend. Please help me out.

Unfortunately, it's not going to be immediate. If the password reset feature isn't working, you'll need a moderator to reset it for you. You can do that by opening a ticket at https://publicmobile.ca.ada.support/chat

Re: Not Getting Any Self Serve Reset PW Update

ssaeed1 — Tue, 06 Oct 2020 23:40:25 GMT

I did all this. I have sent in a ticket. Do you know when they will get back to me?

Re: Not Getting Any Self Serve Reset PW Update

computergeek541 — Tue, 06 Oct 2020 23:41:28 GMT

@ssaeed1 wrote:
I did all this. I have sent in a ticket. Do you know when they will get back to me?

It's a best effort amount of time for the moderators to reply. They will do so as soon as possible. It could be a few minutes, or it could be a couple of days. It depends on how busy they are.

Re: Not Getting Any Self Serve Reset PW Update

hairbag1 — Tue, 06 Oct 2020 23:47:04 GMT

@ssaeed1

Top right hand side of the page is a little envelope icon that will be highlighted when the moderators correspond with you. Check it out and see if they've already sent a message to you.

Re: Not Getting Any Self Serve Reset PW Update

ssaeed1 — Tue, 06 Oct 2020 23:57:42 GMT

Hi, thank you! This was extremely helpful.

Re: Not Getting Any Self Serve Reset PW Update

RosieR — Wed, 07 Oct 2020 03:25:16 GMT

@ssaeed1 wrote:
Hi there, I sent in a request to reset my password one week ago. I have not been reached out by anyone so far. I immediately need to log on to my self serve and get a referral code for my friend. Please help me out.

Hi @ssaeed1 from this thread of yours https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/REFERRAL-CODE-DISCOUNT-DURATION/m-p/602336 you were able to get your referral code. Good for you! Did the moderator help you reset your password too? I hope so as one week is a long time to wait for an assistance to reset your password. Stay safe! Cheers!