topic Re: sim puk in Get Support

sim puk

Savage1990 — Wed, 05 Jan 2022 20:39:44 GMT

hello i need my sims puk to unlock it

thank you

Re: sim puk

JoyLuck — Tue, 06 Oct 2020 22:14:57 GMT

@Savage1990 wrote:
hello i need my sims puk to unlock it

thank you

Post from @Luddite in another thread:

What is the message?

The following should help to delineate the various PIN messages that can occur:

"SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. As noted by @Triguy Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.

If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
Once the PUK is recovered and validated, you will be asked to choose a new PIN.
Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted by submitting a ticket at: https://publicmobile.ca.ada.support/chat/
Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.

Re: sim puk

RosieR — Wed, 07 Oct 2020 00:37:54 GMT

@Savage1990 wrote:
hello i need my sims puk to unlock it

thank you

Hi @Savage1990 so... why do you need your sim's PUK? Did @JoyLuck post above help you?

Re: sim puk

mm80 — Wed, 07 Oct 2020 00:40:29 GMT

@RosieR wrote:
@Savage1990 wrote:
hello i need my sims puk to unlock it

thank you
Hi @Savage1990 so... why do you need your sim's PUK? Did @JoyLuck post above help you?

That only happens when someone's playing around with the sim's pin. This might not be the sim's PUK. it could be master unlock reset code needed to use other carriers.

Re: sim puk

RosieR — Wed, 07 Oct 2020 00:45:48 GMT

@mm80 wrote:
@RosieR wrote:
@Savage1990 wrote:
hello i need my sims puk to unlock it

thank you
Hi @Savage1990 so... why do you need your sim's PUK? Did @JoyLuck post above help you?
That only happens when someone's playing around with the sim's pin. This might not be the sim's PUK. it could be master unlock reset code needed to use other carriers.

That's why I ask why. Let's just wait for the OP's reply, shall we?

Re: sim puk

Savage1990 — Wed, 07 Oct 2020 01:59:10 GMT

yes lol, now im just waiting for them to reply to me it said up to 48 hrs

Re: sim puk

mm80 — Wed, 07 Oct 2020 02:01:22 GMT

@Savage1990 wrote:
yes lol, now im just waiting for them to reply to me it said up to 48 hrs

Which type of code do you need? If it's the SIM Network PUK, mods can't help.

Re: sim puk

Anonymous — Wed, 07 Oct 2020 02:01:48 GMT

@Savage1990 wrote:
yes lol, now im just waiting for them to reply to me it said up to 48 hrs

It would still be useful to know the exact message the phone is giving.