topic Re: Porting Koodo postpaid number in Get Support

Porting Koodo postpaid number

gregthesailor — Wed, 05 Jan 2022 20:39:38 GMT

Requesting assistance to port a Koodo postpaid number to new Public Mobile account - Oct. 6, 2020. Thanks.

Re: Porting Koodo postpaid number

JoyLuck — Tue, 06 Oct 2020 20:51:35 GMT

@gregthesailor wrote:
Requesting assistance to port a Koodo postpaid number to new Public Mobile account - Oct. 6, 2020. Thanks.

Use either link below and type in port request.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Porting Koodo postpaid number

BeachNBeer — Tue, 06 Oct 2020 20:50:45 GMT

Click the question mark for the chat bot.

Type "port request"

Follow the steps

Re: Porting Koodo postpaid number

gregthesailor — Tue, 06 Oct 2020 21:05:55 GMT

Thank you.

Re: Porting Koodo postpaid number

gregthesailor — Tue, 06 Oct 2020 21:09:12 GMT

Thanks for the direct link to the moderator.

Re: Porting Koodo postpaid number

larainkorea — Sat, 19 Dec 2020 08:23:23 GMT

I am having the same problem, but I opened a ticket and got the message that it would be 48 hours. After 3 days I opened another ticket because I couldn't figure out how to find info on the first ticket. It is now going on 5 days and I have heard nothing.

Re: Porting Koodo postpaid number

JoyLuck — Sat, 19 Dec 2020 08:26:50 GMT

@larainkorea wrote:
I am having the same problem, but I opened a ticket and got the message that it would be 48 hours. After 3 days I opened another ticket because I couldn't figure out how to find info on the first ticket. It is now going on 5 days and I have heard nothing.

Have you looked at the envelope icon in the top right hand corner for a reply from the moderator?