topic Re: Where is moderator please in Get Support

Where is moderator please

LeighAnne — Wed, 05 Jan 2022 20:39:36 GMT

Re: Where is moderator please

iliketotalk — Tue, 25 Aug 2020 21:16:35 GMT

@LeighAnne hello try contacting a moderator you can do so by clicking the question mark at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue, you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner in the meantime is there anything that we may be able to help with?

Re: Where is moderator please

gblackma — Tue, 25 Aug 2020 21:17:01 GMT

@LeighAnne

There are 2 ways to contact the Moderator Team:

Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password. Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen. The mods answer will show up there. When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe.

Re: Where is moderator please

Jb456 — Tue, 25 Aug 2020 21:18:01 GMT

Whats the issue you're having?

Re: Where is moderator please

kb_mv — Tue, 25 Aug 2020 21:22:52 GMT

Re: Where is moderator please

geopublic — Tue, 25 Aug 2020 21:25:10 GMT

@LeighAnne

To submit a ticket to the Public Mobile please start a conversation with the Public's virtual assistant, SIMON by clicking this link.

Enter Mod at the Ask me anything prompt and hit return
Select Account-specific question
Select No, I want a human
Select the Click me! link

In your message describe your issue/problem. The message will be received by Public Mobile and they will respond to it. You will receive a response in your private message inbox.

Please note that account verification may be required when contacting the Public Mobile Moderator Team.

If you are still having problems contacting Public Mobile then click here.

The link sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post.

Hope this helps!

Re: Where is moderator please

fujiyama — Tue, 25 Aug 2020 21:29:11 GMT

If it's not an account specific problem, feel free to post your question(s) here. As you can see, community members provide faster response than the moderators 🙂

Re: Where is moderator please

popping — Tue, 25 Aug 2020 22:18:54 GMT

@LeighAnne

Why you need to contact moderator?

You need to create a moderator support ticket for help using this link https://publicmobile.ca.ada.support/chat/
Tell SIMon what is the issue (important)

If you tell us what your issue is, I can give you the magic phrase to tell SIMon to create a support ticket quickly. Otherwise, SIMon may tell you what it knows without letting you to create a support ticket.

Re: Where is moderator please

AE_Collector — Wed, 02 Sep 2020 15:20:36 GMT

Moderators are at about 24-30 hours to respond at the moment per my experience.

AE_Collector