topic Re: Cellular network not available in Get Support

Please Remove My Posting

krazykatlady — Wed, 05 Jan 2022 20:39:35 GMT

Please Remove My Posting

Re: Cellular network not available

will13am — Tue, 06 Oct 2020 19:33:44 GMT

@krazykatlady , are you a new customer? Has this particular phone ever worked with the Public Mobile service? Is your self serve account showing as active? Additional information is needed in order to provide focused suggestions.

Re: Cellular network not available

computergeek541 — Tue, 06 Oct 2020 23:55:56 GMT

@krazykatlady wrote:
Hi

I am getting the following message on my phone "Cellular network not available". My phone is a Guophone, it is registering the Telus SIM card. Does anyone have any suggestions as to what I can do?

Do you have a Public Mobile SIM card? The one from Telus Mobility won't work here.

Re: Cellular network not available

sam2020XL — Tue, 06 Oct 2020 19:41:02 GMT

Hi, you can try:

1 putting your phone in Airplane mode then taking it off

2 restarting your phone
3 resetting all network settings

keep in mind sometimes when your phone is searching for a network it first will say “Telus” then after the names changes to “Public Mobile”

hope this works.

Re: Cellular network not available

darlicious — Tue, 06 Oct 2020 20:04:32 GMT

@krazykatlady

What is the exact model of your phone? Some models do not have bandz 700 for 4G LTE.

Re: Cellular network not available

krazykatlady — Tue, 06 Oct 2020 20:08:20 GMT

Hi, yes I am a new customer, my account is saying active, tried resetting my phone, did not work my SIM card says Public Mobile, but my phone is saying Telus for a SIM card.

Re: Cellular network not available

darlicious — Tue, 06 Oct 2020 20:14:19 GMT

@krazykatlady

Reset your network settings. Is the issue just with calling? Can you access data?

Re: Cellular network not available

darlicious — Tue, 06 Oct 2020 20:18:23 GMT

@krazykatlady

You have a dual SIM phone. Do you still have a telus sim card in one of the slots?

Re: Cellular network not available

krazykatlady — Tue, 06 Oct 2020 20:18:40 GMT

I have a Public Mobile sim card.

Re: Cellular network not available

darlicious — Tue, 06 Oct 2020 20:22:34 GMT

@krazykatlady

What does your APN say?

Re: Cellular network not available

will13am — Tue, 06 Oct 2020 20:36:58 GMT

@krazykatlady , please provide a model number for your phone. There is a possibility that there may be a compatibility issue. I would not necessarily be concerned the phone shows Telus. I have had a LG G4 which works on the Public Mobile network show Telus when connected.

Re: Cellular network not available

krazykatlady — Tue, 06 Oct 2020 20:40:05 GMT

It is a Guophone _x2, android version 6.0, purchased from Amazon.

Re: Cellular network not available

krazykatlady — Tue, 06 Oct 2020 20:41:25 GMT

I tried it did not work, thanks for the suggestion.

Re: Cellular network not available

krazykatlady — Tue, 06 Oct 2020 20:42:45 GMT

just with calling I can access data no problem.

Re: Cellular network not available

krazykatlady — Tue, 06 Oct 2020 20:44:40 GMT

phone was purchased new, I put the sim card in just one there.

Re: Cellular network not available

Jb456 — Tue, 06 Oct 2020 20:47:45 GMT

@krazykatlady public mobile calling uses 3g. Maybe your phone does not have the correct frequencies for public mobile.

What is the exact model of your phone?

Public Mobile utilizes the following frequency bands:

4G LTE and LTE Advanced:

700 MHz, 850 MHz, 1900 MHz and 2100 MHz downlink and 1700 MHz uplink (AWS)

HSPA:

850 MHz and 1900 MHz (UMTS)

Re: Cellular network not available

geopublic — Tue, 06 Oct 2020 20:47:58 GMT

@krazykatlady wrote:
phone was purchased new, I put the sim card in just one there.

@krazykatlady Go into your phone's settings and make sure that it's not setup to use LTE only and also make sure that the network is set to automatic.

Re: Cellular network not available

krazykatlady — Tue, 06 Oct 2020 20:51:45 GMT

It says Guophone_x2.

Re: Cellular network not available

gpixel — Tue, 06 Oct 2020 20:54:05 GMT

@krazykatlady can you first try your sim in the other sim slot and then test. if it's still not working, check your sim card settings and make sure the sim is enabled for both data and calls/texts. if you have another sim card try installing both, then setup the settings for the pm sim. or ask a family/friend to borrow a sim. some phones need both sims in the phone to configure the settings correctly

Re: Cellular network not available

krazykatlady — Tue, 06 Oct 2020 21:01:45 GMT

It is a Guophone_x2.