topic Re: Doesn’t recognize my email in Get Support

Doesn’t recognize my email

Elyssa — Wed, 05 Jan 2022 20:39:21 GMT

I went to add money to my self serve account but it does not recognize my email address. The funny thing is I keep getting emails from Public Mobile.

without it recognizing my email I cannot log in to do anything. Now my phone service isn’t working because I can’t log in to put money on my account

what do I do? Buy a new SIM and start over?

Re: Doesn’t recognize my email

Anonymous — Tue, 25 Aug 2020 04:17:26 GMT

@Elyssa

What happens when you dial 611?

If it asks for money then good.

If you have autopay enabled then make a payment to cover your plan cost.

If not then you can buy vouchers in stores or online and re-activate your services in 611 too.

Re: Doesn’t recognize my email

gpixel — Tue, 25 Aug 2020 04:26:47 GMT

@Elyssa contact customer support mods here to fix your self serve account

type" locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: Doesn’t recognize my email

mh1983 — Tue, 25 Aug 2020 09:44:16 GMT

@gpixel wrote:
@Elyssa contact customer support mods here to fix your self serve account

type" locked out of self serve"
(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

This. And when that hopefully gets you sorted, consider setting up auto pay with a credit card -- it's far more convenient than doing a manual top-up and you get $2 off at each renewal period.