topic Re: Public Mobile Porting Protection in Get Support

Public Mobile Porting Protection

darlicious — Wed, 05 Jan 2022 20:39:13 GMT

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

By coincidence I learned earlier today that public mobile has finally implemented additional porting protection for its customers. With no announcement or notice I only learned that the following information has been added to the help articles when @computergeek541 supplied the above link to me after I posted asking for clarification from @Catherine_T as i thought this had already been in place.

Curious to see how public mobile customers would learn of this long overdue change to add additional security to their accounts and phone numbers I googled it. All that appeared were old questions from the community that if viewed would not install confidence....especially if you were a new potential customer. Next I typed in the search bar in the community the same question "Does public mobile have porting protection?" Again only mostly old questions with outdated information showed up not a single reference to the newly posted info in the help articles. This should be the first thing to pop up when you put the two words "port protection" in the search bar.

Here's hoping this post/thread will help educate pm customers on this new and welcome change on behalf of public mobiles efforts to improve our service and our account/phone#'s security. Bravo Public Mobile! Keep up the good work.....we appreciate it....or at least I do!

Porting your number to another service provider

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent. The SMS text will read as follows:Public Mobile Message: We’ve received a request to transfer this phone number to another service provider. To approve or cancel the transfer, please visit this link.Please note that you must approve or cancel this transfer within the next 90 minutes. If we don’t receive a response within this time, the number transfer request will be automatically cancelled. Thank you.If you have made a request to port your number to another carrier and have not received an SMS from Public Mobile to confirm your request, please open our chatbot via this and type in “port issue”. This will put you in touch with our moderator team who will be able to assist you.

Edit: Ok so a few days go by and every thing changes again....so here's the update public mobile customers no longer have any extra port protection against fraudulent porting by criminals just the respond to the text.......heres the official word and just ignore everything in the green and above the green and just read what's in red below........

To help protect our customers from fraud, Public Mobile will send you an SMS text message should we receive a request to transfer your mobile phone number to another carrier. This step is designed to protect your account by confirming if the request is genuine or fraudulent. The SMS text will read as follows: Hey, it’s Public Mobile. We received a request to cancel your account and transfer your phone number to another carrier. If you requested the transfer, no action is required. If you did not make this request, please immediately open our chatbot via this link bit.ly/2GF1pHW and type in “unauthorized port”. This will put you in touch with our moderator team. Free msg.

Re: Public Mobile Porting Protection

Jb456 — Mon, 24 Aug 2020 20:53:35 GMT

@darlicious the link you posted at the very beginning of your post does not work...

Re: Public Mobile Porting Protection

computergeek541 — Mon, 24 Aug 2020 20:55:43 GMT

@Jb456 wrote:
@darlicious the link you posted at the very beginning of your post does not work...

Here is the corrected link: https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Public Mobile Porting Protection

darlicious — Mon, 24 Aug 2020 21:19:57 GMT

@Jb456

Thanks! I fixed it.

Re: Public Mobile Porting Protection

popping — Mon, 24 Aug 2020 21:20:20 GMT

Good to know if we do not reply to PM text message within 90 minutes. The port out request will be canceled or on hold until we create a moderator support ticket to get it port out again.

This procedure is safe for PM subscribers. It is better safe and take a bit longer to port our number out so that scammer cannot get hold of our number in case we are busy at the time the text message came in.

Re: Public Mobile Porting Protection

ShawnC13 — Mon, 24 Aug 2020 21:23:37 GMT

@popping wrote:
Good to know if we do not reply to PM text message within 90 minutes. The port out request will be canceled or on hold until we create a moderator support ticket to get it port out again.
This procedure is safe for PM subscribers. It is better safe and take a bit longer to port our number out so that scammer cannot get hold of our number in case we are busy at the time the text message came in.

The potential downfall is for people actually porting out how will put a new sim in their phone when they activate their new service. How are they supposed to know that you need to leave your old PM sim in until you verify the port request? If they take it out and don't answer then the port fails and they don't have their number with their new service.

Re: Public Mobile Porting Protection

Jb456 — Mon, 24 Aug 2020 21:33:03 GMT

@darlicious I tried finding the thread but it's been so long now. I remember months ago when a bunch of people were getting sim jacked. Either Alan K or Tiana responded saying they have implemented that protection of what's on your link.

I can't seem to find that thread unfortunately....

Re: Public Mobile Porting Protection

computergeek541 — Mon, 24 Aug 2020 21:35:39 GMT

@Jb456 wrote:
@darlicious I tried finding the thread but it's been so long now. I remember months ago when a bunch of people were getting sim jacked. Either Alan K or Tiana responded saying they have implemented that protection of what's on your link.

I can't seem to find that thread unfortunately....

I believe that they were still working on it at that time. Before a couple of weeks ago/a few weeks ago, there was no porting protection in place other than a message to notify the customer that the number would be ported out soon.

Re: Public Mobile Porting Protection

popping — Mon, 24 Aug 2020 21:35:14 GMT

@ShawnC13 wrote:
@popping wrote:
Good to know if we do not reply to PM text message within 90 minutes. The port out request will be canceled or on hold until we create a moderator support ticket to get it port out again.
This procedure is safe for PM subscribers. It is better safe and take a bit longer to port our number out so that scammer cannot get hold of our number in case we are busy at the time the text message came in.
The potential downfall is for people actually porting out how will put a new sim in their phone when they activate their new service. How are they supposed to know that you need to leave your old PM sim in until you verify the port request? If they take it out and don't answer then the port fails and they don't have their number with their new service.

But s/he will ask after the new provider after waiting for a day or two. There is a danger that if the number porting is done at retail stores and store rep may discard PM SIM card. But creating a moderator support ticket with get it ported out. I prefer this and reading threads here on people's bank account was emptied by SIM jacker.

Re: Public Mobile Porting Protection

geopublic — Mon, 24 Aug 2020 21:38:29 GMT

Wow, it's about time!! 👍 Should be able to slow down the criminals a little bit more with this new measure. I'll take protection over convenience any day of the week!!

Re: Public Mobile Porting Protection

gblackma — Mon, 24 Aug 2020 21:53:17 GMT

@computergeek541 has it actually been implemented? There was someone here yesterday that had the old negative porting message that required them to contact the moderators to stop the port.

Re: Public Mobile Porting Protection

computergeek541 — Mon, 24 Aug 2020 21:55:31 GMT

@gblackma wrote:
@computergeek541 has it actually been implemented? There was someone here yesterday that had the old negative porting message that required them to contact the moderators to stop the port.

It should be active today, and that would be consistent with the help pages being updated again. To my knowledge, I believe that the previous discussion was about a port out on the weekend.

Re: Public Mobile Porting Protection

darlicious — Mon, 24 Aug 2020 21:56:27 GMT

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Got-an-unauthorized-port-text-and-we-cant-log-in-to-self-serve/td-p/583017/page/2

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/quot-Fido-quot-trying-to-steal-my-brand-new-phone-number-is-this/m-p/577410#M118562

@Jb456

I knew it was in the works....then two weeks ago I thought it was good to go in the second link. But early this morning i learned differently courtesy if @computergeek541 via the first link.

Re: Public Mobile Porting Protection

Anonymous — Mon, 24 Aug 2020 22:02:45 GMT

Yay.

There's one for my post count.

Re: Public Mobile Porting Protection

darlicious — Mon, 24 Aug 2020 22:18:12 GMT

@Anonymous

Yes.....you now have 79 more posts than me this month. Since you are counting......

Re: Public Mobile Porting Protection

gblackma — Mon, 24 Aug 2020 22:22:50 GMT

@computergeek541 , @darlicious this was the post that I referred to

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Got-an-unauthorized-port-text-and-we-cant-log-in-to-self-serve/m-p/583019#M45309

Re: Public Mobile Porting Protection

darlicious — Mon, 24 Aug 2020 22:27:11 GMT

@gblackma

Yes see my link in my second to last post....

Re: Public Mobile Porting Protection

dac13 — Mon, 24 Aug 2020 23:38:30 GMT

Good info to know. Thanks for sharing!

Re: Public Mobile Porting Protection

Danchvn — Tue, 25 Aug 2020 00:24:17 GMT

It's great to hear that this protection is in place. I never even heard that this type of activity of stealing someone's number was taking place until I started reading it hear on the forums and it had me somewhat nervous. I for one have no issue with having to take the extra step to confirm it is really me asking for the port, not that I can see me leaving Public Mobile anytime in the near future. 😁

Re: Public Mobile Porting Protection

computergeek541 — Tue, 25 Aug 2020 02:45:29 GMT

@Anonymous wrote:
Yay.
There's one for my post count.

Can I join in?