topic Re: change credit card in Get Support

change credit card

dcarter — Wed, 05 Jan 2022 20:39:01 GMT

I am trying to change the credit card used for payment. When I try to login it says:

Sorry, your login attempt failed. Please try again.

I tried to retrieve my password and I get the following message:

Sorry, we’re unable to verify your email address.

When I try to make a new account I get the following message:

The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.

So I'm in a viscous circle. Any idea how to login when my phone is associated with an email it can't find? Thank you.

Re: change credit card

gpixel — Mon, 24 Aug 2020 16:36:40 GMT

@dcarter hi contact customer support mods here to fix your account

type "locked out of self serve"

(use the chat bubble options, then click "submit a ticket, click me" option)
https://publicmobile.ca.ada.support/chat/

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: change credit card

Staliger — Mon, 24 Aug 2020 16:37:24 GMT

@dcarter If forgot password didn't work, and you need access to account asap - send mods a message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: change credit card

dcarter — Mon, 24 Aug 2020 16:39:36 GMT

Thank you.

Re: change credit card

dcarter — Mon, 24 Aug 2020 16:40:12 GMT

Thank-you.

Re: change credit card

momoregie — Mon, 24 Aug 2020 16:43:01 GMT

Hi,

I am trying to change my credit card on file for my auto pay. but I am not able to.

I clicked on my account and its blank.

How do I update it. can someone can call me pls.

Re: change credit card

gpixel — Mon, 24 Aug 2020 16:48:52 GMT

@momoregie restart your browser and try again using incognito or private mode.

Re: change credit card

lcsportman — Mon, 24 Aug 2020 16:58:40 GMT

To update or remove your credit or Visa debit card details, sign in to Self-Serve.

Once signed in, click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

Here, you will have the option to either select ‘Replace this card’, where you can enter the details for your new card, or ‘Remove this card’. You will need to review and confirm this change to your account and then you’re all set..