my acount

araceli40 — Tue, 04 Jan 2022 18:29:46 GMT

Pls I can't see my account, because I forget my username and I need change my credit card and my email and I need more internet and another telephone. Pls

Re: my acount

Cyber — Mon, 11 May 2015 21:49:24 GMT

@araceli40,

When was your last payment ?

Re: my acount

araceli40 — Wed, 13 May 2015 17:52:31 GMT

I don't because the credit card registred my husband my num is 5***********6 my name Araceli Rodrigez

Re: my acount

Cyber — Mon, 11 May 2015 22:17:31 GMT

@araceli40,

If your account passed the 90 days of grace period without doing a payment, starts when the status shows EXPIRED, then your your account and phone number have been deleted from the system.

Your SIM card is also good for trash once the grace period is over.

If your account is paid each month, you may have to call or send an email for your issue.

You can speak to a live representative if you are an older customers (before January 27, 2015).

If this applies to you, contact Public Mobile by phone at 1-855-478-2542 or with your cell phone by calling *611

After this date, you can ONLY contact Public Mobile by email.

How to send an email ?

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "My Account"

- Choose "Passwords"

- Choose "I have a question related to my PIN or password"

Then click on "Email Us" and fill up the form.

An agent of Public Mobile will try to answer you ASAP.

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