topic Re: SIM card will not activate in Get Support

SIM card will not activate

CatherineBD — Wed, 05 Jan 2022 20:38:47 GMT

I am trying to set up a new phone and new number for my son. I have completed all the activation steps, received a confirmation email, but the phone still has no service. I don’t know what else to do.

Re: SIM card will not activate

Triguy — Mon, 05 Oct 2020 23:27:10 GMT

Did you port (transfer) the phone# over to PM ?

Re: SIM card will not activate

CatherineBD — Mon, 05 Oct 2020 23:29:05 GMT

It is a new number, chosen on the Public Mobile activation page. There wasn’t anything to port. This is my son’s first phone.

Re: SIM card will not activate

Triguy — Mon, 05 Oct 2020 23:32:54 GMT

Try rebooting his phone. Also log into his self serve account and mark the phone lost then wait 5 minutes and mark it found. If you still need assistance then submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: SIM card will not activate

esjliv — Mon, 05 Oct 2020 23:33:05 GMT

@CatherineBD wrote:
I am trying to set up a new phone and new number for my son. I have completed all the activation steps, received a confirmation email, but the phone still has no service. I don’t know what else to do.

Try one or more of the below:

*rebooting your phone

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Re: SIM card will not activate

sunflowershine — Mon, 05 Oct 2020 23:33:18 GMT

@CatherineBD Maybe you can turn off your phone and turn on again.

Re: SIM card will not activate

will13am — Mon, 05 Oct 2020 23:36:50 GMT

@CatherineBD , was your credit card charged? Are you able to access the self serve account?

Re: SIM card will not activate

CatherineBD — Mon, 05 Oct 2020 23:44:46 GMT

That seems to be all we needed to do. Turned it off, then back on, now it works. Thank you!

Re: SIM card will not activate

RosieR — Tue, 06 Oct 2020 03:15:08 GMT

@CatherineBD wrote:
That seems to be all we needed to do. Turned it off, then back on, now it works. Thank you!

Hi @CatherineBD sometimes we here in forums over-complicate the issue lol. Nice to hear that the simple solution was just to turn off the phone and then back on as suggested by @sunflowershine . Stay safe! Cheers! 😊