topic Re: specific phone number? in Get Support

SIM card activation

Ram1500Sport — Wed, 05 Jan 2022 20:38:44 GMT

Hi there I have tried to activate my SIM card and I fill out all the info and check of agreement box and hit continue and it does nothing I scroll up to top of page and hit activate and it just makes my info that I just filled out disappear and doesn’t say if it has been completed or send me to next step or anything, just starts all over. What is going on?

Re: SIM card activation

Triguy — Mon, 05 Oct 2020 23:14:36 GMT

Check your credit card to make sure that you were not charged. Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot and try again.

Re: SIM card activation

esjliv — Mon, 05 Oct 2020 23:15:00 GMT

Hi @Ram1500Sport ,

Are you able to check if your credit card was charged, if so try your SIM card and see if you have services?

If you were not charged, clear your cache, and open a tab in incognito mode (maybe wait one hour, you could have timed yourself out) and try again.

Welcome!

Re: SIM card activation

Ram1500Sport — Mon, 05 Oct 2020 23:47:43 GMT

It never asked for any credit card info I guess it won’t even go that far, I tried all that other stuff did nothing. Thanks though

Re: SIM card activation

Ram1500Sport — Mon, 05 Oct 2020 23:48:30 GMT

I tried all of that didn’t work. Thanks though

Re: SIM card activation

esjliv — Mon, 05 Oct 2020 23:53:28 GMT

Hi @Ram1500Sport ,

Are you able to try the activation from a different device?

If not, wait an hour after your last attempt.

Good Luck!

Re: SIM card activation

Ram1500Sport — Tue, 06 Oct 2020 00:00:09 GMT

this is as far as it will go, I hit the continue button after I fill out info and it does nothing but delete everything I just typed in.

Re: SIM card activation

Jb456 — Tue, 06 Oct 2020 00:01:52 GMT

@Ram1500Sport

Clear cookie and history cache. Open a chrome browser in incognito mode.

Don't forget a referral code for a $10 signup bonus.

Chrome incognito works well!

Welcome to Public Mobile 🙂

Re: SIM card activation

Jb456 — Tue, 06 Oct 2020 00:07:56 GMT

@Ram1500Sport also leave alternate number blank. Can add one later when account is created.

Re: SIM card activation

Ram1500Sport — Tue, 06 Oct 2020 00:04:56 GMT

Ok thanks, I will try no nothing about any of this stuff. Pretty sad that you have to be some kind internet wizard to hook up a phone. Thanks for your help.

Re: SIM card activation

Ram1500Sport — Tue, 06 Oct 2020 00:09:20 GMT

But I have an existing account with Telus and they lady there said it would change my number and cancel my plan when I set up this account automatically, but if I don’t put in number than how does it know to cancel my existing account with them?

Re: SIM card activation

Jb456 — Tue, 06 Oct 2020 00:11:27 GMT

@Ram1500Sport

This is what I mean to leave blank

One of the other steps during the process will ask for the phone number you want to port over.

Re: SIM card activation

Ram1500Sport — Tue, 06 Oct 2020 00:13:15 GMT

I did try that to but made no difference. Thanks though

Re: SIM card activation

Jb456 — Tue, 06 Oct 2020 00:15:03 GMT

@Ram1500Sport what internet browser are you trying on? Chrome , Firefox, edge? On a desktop/laptop or mobile phone?

Re: SIM card activation

Ram1500Sport — Tue, 06 Oct 2020 00:19:29 GMT

I only have a iPhone and it doesn’t have those browsers, I know nothing about this stuff. I really didn’t think that I would have to know all this just to hook up a phone, it’s really something else.

Re: SIM card activation

Jb456 — Tue, 06 Oct 2020 00:22:14 GMT

@Ram1500Sport can you install Google Chrome from the app store?

Re: SIM card activation

Ram1500Sport — Tue, 06 Oct 2020 00:28:56 GMT

Thanks 👍

Re: SIM card activation

Ram1500Sport — Tue, 06 Oct 2020 00:50:20 GMT

Google chrome didn’t work either. Thanks the help but I’m just going to forget about it, not the first time I have wasted my money.

Re: SIM card activation

JoyLuck — Tue, 06 Oct 2020 01:05:12 GMT

@Ram1500Sport wrote:
Google chrome didn’t work either. Thanks the help but I’m just going to forget about it, not the first time I have wasted my money.

Go to live chat for help activating.

https://chat.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

Re: SIM card activation

dljack — Tue, 06 Oct 2020 14:46:45 GMT

I had similar issues and finally got the complete application up and processed when I completed in from my laptop.