topic Re: New Member in Get Support

New Member

VW2 — Wed, 05 Jan 2022 20:38:28 GMT

Good day everyone!

I just signed up. I can make calls, but haven't been able to receive a text or a phone call, and haven't been able to send a text.

Re: New Member

kselmak — Mon, 05 Oct 2020 16:37:56 GMT

Did you port?

You need to use your old sim until transfer is complete

You should be able to send texts

For mms you need to turn on data and have apn settings correct

Re: New Member

Triguy — Mon, 05 Oct 2020 16:38:11 GMT

If you recently ported (transferred) your phone# over to PM it can take a few hours to be completed.

Re: New Member

VW2 — Mon, 05 Oct 2020 16:49:59 GMT

Hello

What does did you port mean?

My phone says it is registered on network.

I am using a Samsung sIII mini

regards, VW2

Re: New Member

Anonymous — Mon, 05 Oct 2020 16:52:22 GMT

@VW2 wrote:
Hello
What does did you port mean?
My phone says it is registered on network.
I am using a Samsung sIII mini
regards, VW2

Port is a synonym of transfer. Did you transfer your number from another provider?

Re: New Member

kselmak — Mon, 05 Oct 2020 17:23:47 GMT

Hi @VW2

When you transfer number from different provider it takes some time for the number to be ported over, mobile numbers could take up to 2-4 hours where landline or VoIP numbers can take up to 2 weeks.

Doubt that time your number is not with public mobile yet so you can use the old services.

However the features you paid for would be working, you should have no problems dialing out, sending texts and using your data.

Data and picture messaging need data on your phone to be enabled.

If you did enable it bit it's still not working than you should change your apn settings.

You may need network reset it even factory reset if apn settings don't help

Here is a link to a previous post about apn settings

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/m-p/3