topic Re: usage errors in Get Support

usage errors

mike3955 — Wed, 05 Jan 2022 20:38:11 GMT

My usage data on their web site says I've used 63 minutes for incoming calls. I have used less than 2 minutes. What is wrong with their tracking system? I have a 100 outgoing call plan so this error will eat up my time quickly!

Re: usage errors

popping — Mon, 05 Oct 2020 02:19:55 GMT

@mike3955 wrote:
My usage data on their web site says I've used 63 minutes for incoming calls. I have used less than 2 minutes. What is wrong with their tracking system? I have a 100 outgoing call plan so this error will eat up my time quickly!

How many minutes showing on the minutes usage line on your overview page?

My usage line is showing that I used 51 minutes out of 100 minutes from my $15 plan.

100 Minutes Canada-Wide Talk

51 / 100 MIN

Re: usage errors

Anonymous — Mon, 05 Oct 2020 02:14:33 GMT

@mike3955 wrote:
My usage data on their web site says I've used 63 minutes for incoming calls. I have used less than 2 minutes. What is wrong with their tracking system? I have a 100 outgoing call plan so this error will eat up my time quickly!

Which is it? Incoming or outgoing?

The front overview page is the counter that matters. What are you seeing for your 100 minutes counter?

Re: usage errors

NDesai — Mon, 05 Oct 2020 02:29:19 GMT

Please review the Usage History and it should tell your usage including the minutes deducted from calls.

Re: usage errors

kb_mv — Mon, 05 Oct 2020 12:03:53 GMT

@mike3955 wrote:
My usage data on their web site says I've used 63 minutes for incoming calls. I have used less than 2 minutes. What is wrong with their tracking system? I have a 100 outgoing call plan so this error will eat up my time quickly!

@mike3955 Incoming calls don't count towards your 100 outgoing minutes. You could have 1063 minutes showing incoming and it wouldn't make a difference to your plan minutes. As indicated in earlier replies, look at your main page in your self serve account like below. That is the only one that matters.

Re: usage errors

Nezgar — Mon, 05 Oct 2020 15:13:08 GMT

Keep in mind there is nothing on the "View my usage" page to indicate which calls consumed minutes from your plan, and which did not. You can only go by comparing your used minutes counter on the overview page before and after each call to know definitively which calls used minutes.

However, on the current $15 plan, calls that do not consume minutes appear like any other, such as:

Incoming calls
Unanswered calls that are diverted to voicemail
Calls to toll-free numbers