topic Re: Public Mobile Text Notifications in Get Support

Public Mobile Text Notifications

Rooselark — Wed, 05 Jan 2022 20:38:08 GMT

Is there any way to find out if my account is set up to receive Public Mobile texts regarding freebies like the one that is being given out in August to some subscribers?

Re: Public Mobile SMS Notifications

Rooselark — Sun, 23 Aug 2020 03:16:49 GMT

Thanks for this very informative post. I wonder if you know the answer to this question. I am looking into a friend's account to see if I can check if she inadvertently turned off her account's ability to receive text promos and other such notifications from Public Mobile. I need to figure that out To help her.

Re: Public Mobile Text Notifications

totalUser — Sun, 23 Aug 2020 03:50:31 GMT

They send it to selected customers, you have to be either in certain zone and on certain plan, you are automatically considered.

If you get any sms messages from pm (ie their customer) you are good to go

Re: Public Mobile Text Notifications

computergeek541 — Sun, 23 Aug 2020 03:50:02 GMT

@Rooselark wrote:
Is there any way to find out if my account is set up to receive Public Mobile texts regarding freebies like the one that is being given out in August to some subscribers?

If you never opted out of receiving such messages, you will receive them if they apply to you.

Re: Public Mobile Text Notifications

Rooselark — Sun, 23 Aug 2020 03:54:29 GMT

Is there a way to check if you mistakenly opted out seeing that it was a question that would have been asked during account setup???

Re: Public Mobile Text Notifications

computergeek541 — Sun, 23 Aug 2020 21:20:52 GMT

@Rooselark wrote:
Is there a way to check if you mistakenly opted out seeing that it was a question that would have been asked during account setup???

Opting out is done by sending a text message. You would know if you sent an unsubscribe message.

Re: Public Mobile Text Notifications

Rooselark — Sun, 23 Aug 2020 04:10:56 GMT

I think it would be very helpful if Public Mobile could put a toggle button within the account page which would reflect the status of yes to receive or no not to receive text notifications from Public Mobile. That way it won't be guesswork especially if the account holder mistakenly or inadvertently opted out. That way if they made a mistake it would be easy to fix.

Re: Public Mobile Text Notifications

darlicious — Sun, 23 Aug 2020 06:03:39 GMT

@Rooselark

If you think you have....text START or UNSTOP to the shortcode to resubscribe if you are unsure.

Re: Public Mobile Text Notifications

RobertQc — Mon, 24 Aug 2020 03:29:22 GMT

@Rooselark

This can be done. I had the same problem but just found this out. Contact the mods, they have the ability to do it now.

@CS_Agent wrote:
Hello Robert,

Thank you for reaching us.

I have re-started the notification for you.

Please just turn off and on the phone, just to be sure it will synchronize accordingly with the system.