topic Invalid SIM in Get Support

Invalid SIM

Ontheverge — Wed, 05 Jan 2022 20:37:51 GMT

I just purchased a SIM card from WalMart but when I fill out the activation information, it says that the SIM card number is invalid.

Anyone else have this problem?

Re: Invalid SIM

Jb456 — Sun, 04 Oct 2020 21:04:11 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: Invalid SIM

esjliv — Sun, 04 Oct 2020 21:14:20 GMT

Re: Invalid SIM

geopublic — Sun, 04 Oct 2020 22:14:24 GMT

@Ontheverge If you got the invalid sim error the first time your entered the sim number during your online activation then that sim has already been activated and you need to return it and ask WM to supply you with a replacement.

If the error appeared during a subsequent activation attempt then you need to wait for an hour so that the current session lock expires before attempting the activation again.