topic Service issues in Get Support

Service issues

Drury — Wed, 05 Jan 2022 20:37:42 GMT

Unable to make or receive calls. Shows that the phone is active on the system. Been a long term customer. Yes tried turning off and on, removing SIM card etc.

Re: Service issues

mimmo — Sun, 04 Oct 2020 17:18:31 GMT

What plan do you have ? Could you have run out of minutes only applicable to 10$ plan.

Does sim work in a different phone?

Do you get any messages when dialog out?

If you think it's an account issue use Simon to contact the mods to investigate.

Re: Service issues

Jb456 — Sun, 04 Oct 2020 17:22:50 GMT

Log into your account and click "Change SIM card" green arrow on picture below.

It will show you the last 4 digits of the sim card...now take the sim card out of your phone. Does the last 4 digits Match?

Re: Service issues

Drury — Sun, 04 Oct 2020 17:26:44 GMT

yes I have generated a service ticket. see how it goes.

Re: Service issues

popping — Sun, 04 Oct 2020 17:37:24 GMT

@Drury

After trying restart your phone and no avail, your account may not be provisioned correctly.

Adding $1 to your account may trigger PM server to provision your account again. Make sure to restart your phone 10 minutes after doing this $1 trick.

Re: Service issues

gpixel — Sun, 04 Oct 2020 22:29:57 GMT

@Drury just as a precaution just change your password. until mods figure out what's going on. there are a lot of sim swaps(fraud) going around. follow @Jb456 instructions to see if your account has been compromised