topic Re: Plan Activation in Get Support

Plan Activation

Pritpalmaan — Wed, 05 Jan 2022 20:37:26 GMT

Im switching to a new provider, and I need my phone number to be active for them to port it. Is there any way to temporarily activate it?

Re: Plan Activation

computergeek541 — Sat, 03 Oct 2020 20:50:50 GMT

@Pritpalmaan wrote:
Im switching to a new provider, and I need my phone number to be active for them to port it. Is there any way to temporarily activate it?

You'll need to pay for your plan.

That doesn't need to be done if your porting out to Koodo Mobile or Telus Mobility as long as the account is only suspended but not closed.

Re: Plan Activation

LovesToPM — Sat, 03 Oct 2020 20:51:00 GMT

Hi @Pritpalmaan

As long as your service was active within the last 90 days, you can reactivate it. Change to the lowest priced plan (currently it's $15), make a payment and reactivate it. Your plan will be active for 30 days.

If it's been suspended for more than 90 days, unfortunately your account is already closed.

Re: Plan Activation

JoyLuck — Sat, 03 Oct 2020 20:51:31 GMT

@Pritpalmaan wrote:
Im switching to a new provider, and I need my phone number to be active for them to port it. Is there any way to temporarily activate it?

If you did not renew your plan you have 90 days before it is closed. If it is not closed then add $15 to activate so you can port your number out.