topic Re: Porting issue in Get Support

Porting issue

bka1948 — Wed, 05 Jan 2022 20:37:16 GMT

I have tried to port my old Rogers number over 24 days after joining public. I am unable to do this. System says I need help from a moderator.

Re: Porting issue

Jb456 — Sat, 03 Oct 2020 15:51:07 GMT

Ensure Rogers account is active. Contact moderators via two ways

or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting issue

computergeek541 — Sat, 03 Oct 2020 15:51:32 GMT

@bka1948 wrote:
I have tried to port my old Rogers number over 24 days after joining public. I am unable to do this. System says I need help from a moderator.

I would first ensure that you have your Rogers account number. Then, please go to website https://publicmobile.ca.ada.support/chat and after you get there, type "port request".

Re: Porting issue

Jukebox — Sat, 03 Oct 2020 15:54:59 GMT

You will need your old account to be active and account info for the mods

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Porting issue

popping — Sat, 03 Oct 2020 17:35:01 GMT

@bka1948

Follow suggestions above to create support ticket to port your Rogers number.

The following info is what will happen after moderator started porting process.

Number porting is a 2 stage process:
Stage 1. After submitted your porting request, PM set up your old number on your PM account. Login to your account. Select the [Plan and Add-Ons] tab. Is your old number showing on the [Plan and Add-Ons] page?
If yes, PM has done its work to setup your old number for you to call out, send text and data.
If no, you should create a support ticket for moderator to investigate. Moderator wait time is from couple of hours to couple of days. https://publicmobile.ca.ada.support/chat/

Stage 2. Now, you are waiting for your old provider to release your number to PM. Not until your old provider release your number, all the incoming calls and texts will continue to go to your old provider. You can continue to use the old provider SIM card until it stops working which is the indication that your number was released to PM.

Re: Porting issue

LurganIeUk — Sat, 03 Oct 2020 18:31:15 GMT

@bka1948 wrote:
I have tried to port my old Rogers number over 24 days after joining public. I am unable to do this. System says I need help from a moderator.

Do this.

Unfortunately, this action cannot be performed. To transfer your number from another provider, please reach out to a moderator through our chat bot. To complete your port-in request, please open our chatbot via this link bit.ly/2GF1pHW and type in “port request”. This will put you in touch with our moderator team.

Re: Porting issue

darlicious — Sat, 03 Oct 2020 19:00:27 GMT

@bka1948

Make sure your rogers account is active and you have removed any porting protection measures.

When you send a private message to the Moderator_team type in port request in the subject line. Include the following in your message:

Your pm email, phone#, full name and address on account and pin#.
Your rogers account #, phone # to be ported and full name on that account.

Keep an eye on the envelope icon next to your avatar at the top right corner of your screen for a little number to pop up indicating a message from the moderators. Responding promptly to messages will speed up service times. Expect a minimum 4 to 8 hour wait and up to 48 hours.