topic Re: New Account does not work in Get Support

New Account does not work

Metallo — Wed, 05 Jan 2022 18:25:58 GMT

Hi there,

I just created an account for my wife, I entered her email address and a password, and that was the only thing I was asked.

I received the confirmation via email stating that the account is active.
When I try to log in, I get: Sorry, your login attempt failed. Please try again.
If I try to reset the password: Sorry, we’re unable to verify your email address.
If I try to re-register again, it is asking me to enter my phone number, and if I type in her phone number, I get: The phone number entered is invalid or you may have created your profile already. If you've forgotten your password, please click here.
This latest message makes sense because I was not asked any phone number during the registration.

Basically, I cannot do anything and I am stuck.

I tried the Live Chat but they could not help.

Would you please help me?

Thank you!

Alessandro

Re: New Account does not work

JoyLuck — Fri, 02 Oct 2020 21:47:17 GMT

@Metallo

Try clearing your browser cache/history/cookies. Close browser and open a new browser in incognito/private mode. Also, you can try a different browser.

Re: New Account does not work

Metallo — Fri, 02 Oct 2020 21:53:01 GMT

Hi,

I already tried all that stuff, from PC, multiple browsers or a mobile device, no go, same message.

When you register a new account, is it supposed to only ask an email address and password?

Alessandro

Re: New Account does not work

JoyLuck — Fri, 02 Oct 2020 21:57:04 GMT

@Metallo

When you say "new account". Do you mean new activation from here?

https://activate.publicmobile.ca/

If yes, then it should have asked for a lot more information than email and pw.

Re: New Account does not work

Metallo — Fri, 02 Oct 2020 22:00:49 GMT

Hi,

No, I mean this page: https://selfserve.publicmobile.ca/

Judging from the number of emails in this same forum of people who cannot login, it seems to me there is an issue with that page.

Alessandro

Re: New Account does not work

JoyLuck — Sat, 28 Nov 2020 05:28:41 GMT

@Metallo

Try to create your self service account again:

https://selfserve.publicmobile.ca/self-registration/

Re: New Account does not work

Metallo — Fri, 02 Oct 2020 22:08:15 GMT

@JoyLuck

If you read my first post I did that already.

Basically, I wanted to activate a new account this evening, but apparently I cannot.

Not a great start from my new provider 😞

Alessandro

Re: New Account does not work

JoyLuck — Fri, 02 Oct 2020 22:09:57 GMT

@Metallo wrote:
@JoyLuck

If you read my first post I did that already.
Basically, I wanted to activate a new account this evening, but apparently I cannot.
Not a great start from my new provider 😞
Alessandro

To activate a new account you use this link. You need to do this step first.

https://activate.publicmobile.ca/

Re: New Account does not work

Metallo — Fri, 02 Oct 2020 22:16:11 GMT

So, you are saying that before I can login to SelfServe, I have to activate the account?

Why does it allow me to create an account then?

Why do I receive an email stating that the account is active?

Are you sure?

Alessandro

Re: New Account does not work

JoyLuck — Fri, 02 Oct 2020 22:23:18 GMT

@Metallo wrote:
So, you are saying that before I can login to SelfServe, I have to activate the account?

Why does it allow me to create an account then?
Why do I receive an email stating that the account is active?
Are you sure?

Alessandro

Yes, you need to go to the activation page. https://activate.publicmobile.ca/

Each account must have a unique email address. (One email address for each phone #)

Edit: See this for getting started https://www.publicmobile.ca/en/bc/get-started

Re: New Account does not work

RosieR — Fri, 02 Oct 2020 22:54:11 GMT

@Metallo wrote:
@JoyLuck

If you read my first post I did that already.
Basically, I wanted to activate a new account this evening, but apparently I cannot.
Not a great start from my new provider 😞
Alessandro

Hi @Metallo your sim card came with a little brochure on how to activate your sim card. You should have followed those steps. But not to worry, as already suggested above by @JoyLuck go to this link to start your Public Mobile Online Activation. Good luck!

Re: New Account does not work

popping — Fri, 02 Oct 2020 23:05:34 GMT

@Metallo

~~You should receive a PM welcome emial after activation.~~

~~1. If you have not received the PM welcome email, there may be a typo on your email address.~~

2. Put your SIM card in your phone. Public Mobile should be showing on the top notification bar. If your phone does not showing PM, your SIM card may not be activated yet.

3. PM will send you 2 text messages with your PIN#. If you have not received the PIN# texts messages, you did not activated an account yet.

Re: New Account does not work

darlicious — Fri, 02 Oct 2020 23:24:10 GMT

@Metallo

As was suggested when you start the activation of your sim card make sure you have:

Cleared your browser .
Reboot your device. (Especially if it's been awhile.)
Open one tab only using secret/incognito mode.
Firefox, chrome or safari work best.

Write down your email, password, pin#, security question and answer. Put your referral code in about halfway down the first activation page. Do not use the back button! If you are porting in a phone number (except koodo prepaid or pc mobility) do the following:

Check the authority to transfer/postbox first.
Enter the name on the account of the phone # to be ported in.
The account # of said phone #.
The phone # to be ported.
Alternate phone # is not necessary but can be anyone's (spouse, parent, sibling, friend?)

When entering your credit card info follow these instructions:

Do not use the apt/unit box. Enter any suite # with your street address ie 101-123 1st AVE E
Use your credit cards billing address or double check your official address with canada post.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS IF NECESSARY.

Good luck! If something screws up and you must start again you must wait 50 min til your original session times out. Then you may start again. We're happy to help!

Re: New Account does not work

Metallo — Sat, 03 Oct 2020 10:38:20 GMT

@JoyLuck

Activating the account, it allowed me to log in, thank you for your help.

Alessandro