topic Re: Outgoing call in Get Support

Re: Outgoing call

DN1 — Wed, 05 Jan 2022 18:25:44 GMT

My cycle ends on october 8th.

Since I do not have mtes , I upgrade my plan from 15 to 25 today.

But still can not make a call.

I need an agent to fix this issue it's urgent waiting for a job call.

Re: Can’t make outgoing calls

DN1 — Fri, 02 Oct 2020 16:02:58 GMT

Morning

Can’t make a call after upgrading my plan today. Need help ASAP .

Re: Outgoing call

computergeek541 — Fri, 02 Oct 2020 16:34:06 GMT

@DN1 wrote:
Hi
My cycle ends on october 8th.
Since I do not have mtes , I upgrade my plan from 15 to 25 today.
But still can not make a call.
I need an agent to fix this issue it's urgent waiting for a job call.

Did you set the change to happen immediately or on your next renewal?

Re: Outgoing call

gpixel — Fri, 02 Oct 2020 17:10:12 GMT

@DN1 when changing plans you need to add the total cost of the plan into your account before making a plan change. publics payment system cannot handle this type of procedure and fails.

contact customer support mods

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response