topic Re: change plan in Get Support

change plan

Ahab — Wed, 05 Jan 2022 18:25:43 GMT

how do I change my plan?

I signed up years ago and I should be getting about 3x the data for what I am paying for.

In the portal, there is just nothing where there should be options for what I can change to.

Needless to say SIMon is just wastes my time in endless loops for totally unrelated troubleshooting.

Gonna ditch for Fido if I am not upgraded to a better plan (Public admin: 6 GB seems appropriate vs what's in market) by the end of the weekend.

Re: change plan

JoyLuck — Fri, 02 Oct 2020 16:24:46 GMT

@Ahab

Log into self service

Choose Change Plan

Re: change plan

benfatto — Fri, 02 Oct 2020 16:24:11 GMT

- change immediately but you get no credit for what you've already paid, or

- change at next renewal.

Re: change plan

esjliv — Fri, 02 Oct 2020 16:25:13 GMT

Hello @Ahab ,

You can do it from here, in your self serve account.

Hit Change Plan, then choose one.

BUT it is recommended to choose "next renewal date" because you will lose out what you already paid on your current cycle.

Re: change plan

Jb456 — Fri, 02 Oct 2020 16:25:39 GMT

Log into your account and click change plan.

You have two options.

1 change now - not advised to pick this one. It will say top up now if you don't have funds to cover new plan. You are charged right away for new plan and no refund immunised days from old plan.

2 change at next renewal. The choice you want to pick. Your new plan you pick will be scheduled to start at your next payment due date and you will be charged then for the plan

Re: change plan

hairbag1 — Fri, 02 Oct 2020 16:25:46 GMT

@Ahab...

try a different web browser. Chrome seems to work perdy good.

I'm using Firefox and can't see any plan options as well.

Re: change plan

Triguy — Fri, 02 Oct 2020 16:26:01 GMT

It is recommended to change your plan for the next renewal date so you don't lose any used minutes/texts or data.

https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan

Re: change plan

Ahab — Fri, 02 Oct 2020 16:27:57 GMT

Read my message: there are no options when I navigate there the portal

Re: change plan

Ahab — Fri, 02 Oct 2020 16:38:23 GMT

Read my message: there are no options when I navigate there the portal

Re: change plan

hairbag1 — Fri, 02 Oct 2020 16:28:40 GMT

@hairbag1 wrote:
@Ahab...
try a different web browser. Chrome seems to work perdy good.
I'm using Firefox and can't see any plan options as well.

@Ahab

Re: change plan

Ahab — Fri, 02 Oct 2020 16:30:16 GMT

Thank you for actually reading my message instead of spamming me with useless responses.

I will try this. Crazy that that's even necessary but I will give it a try.

Re: change plan

kselmak — Fri, 02 Oct 2020 16:37:53 GMT

@Ahab

You can try in incognito mode sve clean y cache, it does happen sometimes that web page is misbehaving.

We have to move ourselves to new plans, pubic mobile will never move your to another plan, better or worse without your consent. My plan went from 25 to 30 and I was very thankful about it. Now it's again 25 and I have seen people getting upset that they are paying 30 for the same.

You will also never be charged any overage around here

Re: change plan

DN1 — Fri, 02 Oct 2020 17:02:06 GMT

Made a change plan upgrade and select apply now. And this stupid system took my cash but I can make a call.

WHY CAN'T PUBLIC MOBILE HIRE REPS TO FIX THESE STUPID MISTAKES INSTEAD OF WASTING PEOPLE TIME ONLINE ?

Re: change plan

gpixel — Fri, 02 Oct 2020 17:20:32 GMT

@DN1 you need to have the amount of the plan in your "available funds" before changing the plan otherwise it will fail! public mobile s payment system cannot handle this process. you need to help it along by adding the funds for the system to withdraw from

contact customer support mods to fix your account

follow these instructions

click on the question mark chat bubble to the bottom right of your screen
type "no service"
(use the chat bubble options, then click "submit a ticket, click me" option)
*login using your community account

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Re: change plan

hairbag1 — Fri, 02 Oct 2020 17:34:41 GMT

@DN1...

reboot phone. Does that help ?