topic Re: partial activation now sim doesn't work in Get Support

partial activation now sim doesn't work

cmark — Wed, 05 Jan 2022 18:25:40 GMT

Hello,

I went through the activation process yesterday. I entered my cc number, but I never received a confirmation screen. I got a 404 number. Today, I tried activating again using the same sim card. I now receive a message saying that the sim is invalid, and my user name is in use. However, when I try to log in using the same account information, I get a message saying that my email isn't registered.

Help!

Re: partial activation now sim doesn't work

Jb456 — Fri, 02 Oct 2020 16:07:49 GMT

Did you pass the payment section?

If yes check if your card was charged.

If it was charged put your sim card in your phone it will likely work.

If it does work and you were charged go to link below to create your self serve account.

https://selfserve.publicmobile.ca/self-registration/

If you were not charged. System locks sim for 50 minutes. Wait one hour, clear internet cookie/history cache open a fresh browser in incognito mode and try again.

Don't forget a referral code for a $10 sign up bonus. If you used one and were charged and service works the credit will be applied within 72 hours.

Welcome to Public Mobile 🙂

Re: partial activation now sim doesn't work

geopublic — Fri, 02 Oct 2020 16:12:21 GMT

@cmark Sound like you sim was activated. Test the sim in your device and if you can connect to the network then click below to create your account:

https://selfserve.publicmobile.ca/self-registration/

Otherwise submit a ticket to Public Mobile for help by selecting the ? bottom right of your screen.

Re: partial activation now sim doesn't work

cmark — Fri, 02 Oct 2020 16:35:08 GMT

I do see a charge on my cc. I tried inserting the sim, but I don't get any connection to cell service.

Re: partial activation now sim doesn't work

cmark — Fri, 02 Oct 2020 16:44:41 GMT

I can't create a self-serve account. It says that my phone number isn't registered. I also don't see a question mark in the bottom right of my screen. Where do I click to create a ticket?

Re: partial activation now sim doesn't work

JoyLuck — Fri, 02 Oct 2020 16:45:29 GMT

@cmark wrote:
I can't create a self-serve account. It says that my phone number isn't registered. I also don't see a question mark in the bottom right of my screen. Where do I click to create a ticket?

You can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: partial activation now sim doesn't work

RosieR — Sat, 03 Oct 2020 04:13:04 GMT

@cmark wrote:
I can't create a self-serve account. It says that my phone number isn't registered. I also don't see a question mark in the bottom right of my screen. Where do I click to create a ticket?

@cmark for future reference.