topic Re: Data Add On in Get Support

Data Add On

owyajoe — Tue, 04 Jan 2022 18:29:26 GMT

I purchased a 200MB data add on but still don't have data on my phone. Is there something I need to do? Can anybody help?

Re: Data Add On

ShawnC13 — Wed, 08 Feb 2017 02:36:09 GMT

@owyajoe have you logged in to self serve? Check to see if the funds are sitting in available funds, this has been anissu with some addons before. If you see that funds are there then "re-purchase" the addon and it will take the money from available funds

Re: Data Add On

owyajoe — Wed, 08 Feb 2017 03:16:48 GMT

Perfect! It worked. Thanks a lot!

Re: Data Add On

ShawnC13 — Wed, 08 Feb 2017 05:54:31 GMT

Glad to help

Re: Data Add On

srlawren — Wed, 08 Feb 2017 20:24:37 GMT

@owyajoe if you would like to see this confusing process simplified, please review and consider clicking the bravo/vote up button on this idea to lend your support:

http://productioncommunity.publicmobile.ca/t5/Public-Lab/Purchasing-add-ons-should-be-a-single-step-for-the-payment-and/idi-p/127563